Car Sales Representative

DARCARS Automotive Group • Lanham, MD

3d

About The Position

DARCARS of Prince George's County is hiring a non-supervisory, commission-based Car Sales Representative to sell new and used vehicles, provide exceptional customer service, and achieve sales objectives. The representative engages with customers in person and virtually and collaborates with Sales Consultants, Sales Managers, Finance Managers, and the General Manager. The role requires a flexible schedule, including evenings and weekends, and involves standing, walking, bending, and twisting to perform normal job functions.

The representative conducts business professionally and ethically, follows DARCARS' sales approach and policies, and maintains product knowledge. Responsibilities also include using digital retailing and video tools, supporting test drives and vehicle delivery, completing paperwork, coordinating financing when needed, and following up with customers and prospects. The role includes participation in required training and development of personal income goals with the General Manager.

Requirements

• Strong communication skills with customers and DARCARS employees.
• Demonstrated commitment to customer service.
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
• Comfort using video tools such as FaceTime to assist customers.
• Ability to work in a fast-paced environment and be a team player.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver's license and an acceptable safe driving record.
• High school diploma or equivalent (GED).
• At least 18 years of age.
• Ability to pass the pre-employment background screening.
• Ability to stand, walk, bend, and twist to perform normal job functions.

Nice To Haves

• Ability to speak Spanish and Chinese.
• Previous sales experience.

Responsibilities

• Conduct business in a professional and ethical manner and follow DARCARS' sales approach, policies, and procedures.
• Greet customers, listen to their needs, and describe vehicle features and operations in person or virtually.
• Follow test drive procedures, including checking identification and following the planned route.
• Suggest optional equipment, features, and warranties for customers to purchase.
• Calculate and quote sales prices correctly.
• Work with the finance team to obtain financing as needed.
• Complete necessary paperwork and arrange vehicle delivery and registration.
• Address customer concerns and ensure customer satisfaction.
• Maintain knowledge of brands and products, including features, specifications, pricing, options, and standard equipment.
• Conduct effective demonstration rides on planned routes.
• Develop and maintain a system for prospect and customer follow-up.
• Participate in required brand and DARCARS training.
• Use and become familiar with online digital retailing tools; use video tools to assist customers virtually when required.
• Develop personal income goals with the General Manager and create a strategy to meet those goals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits plan including 401(k).
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.
• Internal career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED