Car Sales Representative

DARCARS Automotive Group•Rockville, MD

10d

About The Position

DARCARS of Rockville is hiring a non-supervisory, commission-based Car Sales Representative to sell new and used vehicles, provide exceptional customer service, and achieve sales objectives. The role involves assisting customers in person and virtually and collaborating with Sales Consultants, Sales Managers, Finance Managers, and the General Manager. Representatives maintain knowledge of vehicle brands and products, use digital retailing tools, participate in required training, and develop personal income goals and strategies with the General Manager. Other duties may be assigned.

Requirements

Strong communication skills with customers and DARCARS employees.
Ability to speak, read, and understand instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Demonstrated commitment to customer service.
Comfort using video tools such as FaceTime to assist customers.
Ability to work in a fast-paced environment and be a team player.
Ability to work a flexible schedule, including evenings and weekends.
Valid driver's license and acceptable safe driving record.
High school diploma or equivalent (GED).
At least 18 years of age.
Ability to pass pre-employment screening, including background screening.
Ability to stand, walk, bend, and twist to perform normal job functions.

Nice To Haves

Ability to speak multiple languages; Spanish is a plus.
Previous sales experience.

Responsibilities

Conduct business professionally and ethically, following DARCARS policies, procedures, and its approach to selling.
Greet customers, listen to their needs, and describe vehicle features and operations that match those needs, in person or virtually.
Follow test drive procedures, including checking identification and using the prescribed route, and demonstrate vehicles effectively on a planned route.
Suggest optional equipment, features, and warranties for customers to purchase.
Calculate and quote sales prices accurately.
Work with the finance team to obtain financing when needed.
Complete necessary paperwork and arrange vehicle delivery and registration.
Address customer concerns and ensure customer satisfaction.
Maintain knowledge of vehicle brands and products, including features, specifications, pricing, options, and standard equipment.
Develop and maintain a system for prospecting and following up with future and current customers.
Participate in all required brand and DARCARS training.
Use and remain familiar with online digital retailing tools; use video tools to assist customers virtually when required.
Develop personal income goals with the General Manager that are consistent with DARCARS standards and create a strategy to meet them.
Perform other duties as assigned.