Car Care Manager

AAA Mid-Atlantic•Cincinnati, OH

15d•$69,370 - $101,058

About The Position

AAA Club Alliance is hiring a Car Care Manager to lead automotive shop operations, develop staff, and deliver an exceptional customer experience. The role is responsible for driving sales attainment and facility profitability through inventory management, pricing strategies, promotional initiatives, and an effective sales process. It also develops technical and sales training programs to strengthen employees’ product knowledge and sales skills, supporting customer satisfaction, loyalty, and facility success. The manager oversees staffing, scheduling, performance development, customer relations, repair and maintenance operations, financial reporting and budgets, technical support, and shop safety and regulatory compliance. The position also develops external business and vendor relationships, participates in automotive organizations, recommends process improvements, and leads the team in meeting customer satisfaction, quality, productivity, revenue, and net income goals. The position is based in an automotive shop environment and is classified as safety sensitive. Associates may encounter loud noise, temperature changes, dust, and fumes, and use automotive tools and equipment. Physical demands include lifting up to 50 pounds, standing for prolonged periods, and maintaining complete dexterity and fine and gross motor skills. The starting base compensation is $69,370 to $101,058.10 per year, adjusted based on experience, geographic location, and other job-related factors. The position is eligible for monthly incentive pay based on store sales and overall performance. Associates have Sundays off and another day off during the week, dependent on business need.

Requirements

Associate’s degree or equivalent; a combination of education and experience may be considered in lieu of a degree.
At least 6 years of experience in the automotive industry.
Valid operator’s license and at least 5 years of driving experience with an excellent driving record.
Ability to operate automatic and manual transmission passenger vehicles and light and medium duty trucks.
Satisfactory pre- and post-employment screening results.
Ability to manage a retail automotive services operation autonomously.
Ability to use automotive diagnostic equipment and provide technical guidance to a team.
Ability to work effectively with cross-functional teams and regional or corporate support departments.
Advanced knowledge of PC-based equipment and applications, including Microsoft Office Suite, Word, and Excel, as well as automotive computer equipment and software.
Effective organizational, analytical, written communication, and oral communication skills.
Ability to interact effectively with others.
Ability to respond to customer inquiries and direct customers to associates who can assist with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other retail products.
Ability to read and interpret financial data and reports.
Ability to lift equipment weighing up to 50 pounds, stand for prolonged periods, and meet the stated dexterity and motor-skill requirements.

Nice To Haves

Three years of experience in a leadership or supervisory role.
National Institute of Automotive Service Excellence (ASE) Master Automotive Technician certification.

Responsibilities

Hire and schedule staff to meet changing business needs.
Evaluate staff performance and coach and counsel associates to support development, effectiveness, and productivity.
Identify and schedule seminars, training programs, and schooling for technicians, service writers, and other personnel.
Monitor the quality of customer service provided by associates.
Review necessary repairs with customers, answer questions, address concerns, resolve complaints and special requests, and authorize special member services.
Oversee repair and maintenance scheduling, review facility efficiency, and implement operational improvements.
Prepare weekly and monthly reports on Car Care facility operations for management.
Prepare and adhere to income and expense budgets and work toward annual revenue, net income, and budgeted sales goals.
Provide technical assistance to Car Care associates as needed.
Act as Health & Safety Officer and manage safety and shop compliance issues in accordance with OSHA and local laws.
Monitor EPA and environmental laws and advise the organization of changes affecting operations and services.
Develop external business relationships and vendor partnerships to generate business, enhance the AAA Club Alliance image, and provide a complete range of products and services.
Participate in local and national automotive organizations.
Recommend process improvements to leadership and facilitate effective use of tools to maintain compliance and align with Key Performance Indicators.
Lead the team toward customer satisfaction and quality goals while meeting productivity targets.
Maintain awareness of car care products and AAA services to provide positive member and client experiences.
Practice ACA Shared Values and perform related duties and other assigned tasks.