USED CAR MANAGER

OBRIEN AUTO GROUP • Renton, WA

1d • Onsite

About The Position

Toyota of Renton, part of the O'Brien Auto Group, is seeking a full-time Used Car Manager in Renton, Washington. The position is directly responsible for maximizing retail profits through effective merchandising, lot operations, and staff management. Compensation is 100% commission of the total Used Car Department. The manager leads and develops a high-quality sales team, with a focus on volume, gross, and customer satisfaction, and is responsible for achieving a minimum used-car group quota of 100 cars per month.

The role involves managing sales operations, inventory, staffing, training, recruiting, scheduling, and customer interactions. The manager is expected to maintain a professional, cooperative, and nondiscriminatory workplace, ensure regular attendance, and perform other duties assigned by management. Candidates must have a valid driver's license and maintain an acceptable driving record. Employment offers are contingent on successful completion of a background screening and motor vehicle record review.

Requirements

• Valid driver's license.
• Maintain an acceptable driving record in accordance with company policy.
• Successfully complete a comprehensive background screening and motor vehicle record review as a condition of employment.

Responsibilities

• Sell certified pre-owned and other used cars.
• Manage, hire, and train a high-quality sales staff focused on high volume, high gross, and high customer satisfaction; hiring is subject to GM approval.
• Involve all sales team members in a weekly game plan.
• Maintain the used-car write-up, appointment, and sales boards.
• Obtain monthly production numbers from management and staff and combine them with results.
• Walk the inventory and inspect used cars.
• Develop the work schedule.
• Assist with training on BDC, AutoTown, prospecting, follow-up, cold calls, phone scripts, walk-arounds, the seven steps to the sale, delivery processes, write-ups, CPO product knowledge, and other sales processes.
• Establish and maintain a used-car walk-around process for salespeople.
• Maintain a high level of intensity and hold daily sales meetings to review the previous day.
• Recruit and pre-screen potential used-car sales consultants with the potential to become full new-car sales and leasing consultants.
• Train sales staff daily on phone scripts, the seven steps of the sale, certified vehicles, delivery procedures, closing skills, and manufacturer certification.
• Motivate and maintain a well-trained, high-quality used-car sales team.
• Produce a minimum quota of 100 cars per month from the used-car group.
• Take turns assisting customers who visit the lot whenever possible.
• Demonstrate expert closing skills and expert knowledge of manufacturer-certified pre-owned vehicles.
• Perform other duties as assigned by management.
• Maintain regular attendance and work cooperatively, positively, and professionally with company personnel.
• Treat the public and customers courteously and without discrimination, maintain a professional demeanor, and comply with company nondiscrimination and harassment policies.
• Ensure direct reports comply with nondiscrimination and harassment policies.

Benefits

• Bonuses
• Vacation based on hire date and paid based on position
• Medical, dental, vision, and prescription coverage
• Ancillary benefits including short- and long-term disability, accident, critical illness, life insurance, and spousal and child coverage
• Flexible spending account
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed