Car Care Manager

AAA Club Alliance•Cincinnati, OH

13d

About The Position

The Car Care Manager leads an automotive repair facility and is responsible for sales attainment, profitability, net income growth, inventory management, pricing and promotional strategies, and optimizing the sales process. The role develops and implements technical and sales training programs to build team capability, improve customer satisfaction and loyalty, and support the facility’s success. The manager oversees staffing, scheduling, performance coaching, customer service, repair and maintenance scheduling, operational efficiency, facility reporting, and adherence to budgets and revenue goals. The position also provides technical guidance, manages health and safety and shop compliance, monitors applicable environmental requirements, develops business and vendor relationships, and recommends process improvements. This is a hands-on leadership role in an automotive shop environment. The position is classified as safety-sensitive.

Requirements

Associate’s degree or equivalent; a combination of education and experience may be considered instead of a degree.
At least 6 years of experience in the automotive industry.
Valid operator’s license and at least 5 years of driving experience with an excellent driving record.
Ability to operate automatic and manual transmission passenger vehicles and light- and medium-duty trucks.
Satisfactory pre-employment and post-employment screening results.
Ability to manage a retail automotive services operation autonomously.
Ability to use automotive diagnostic equipment and provide technical guidance to a team.
Ability to work effectively with cross-functional teams and regional or corporate support departments.
Advanced knowledge of PC-based equipment and applications, including Microsoft Office Suite, Word, and Excel, and automotive computer equipment and software.
Effective organizational and analytical skills.
Effective written and oral communication skills and ability to interact effectively with others.
Ability to respond to customer inquiries and refer customers to associates who can assist with Car Care and other AAA products and services.
Ability to read and interpret financial data and reports.
Ability to lift equipment weighing up to 50 pounds, stand for prolonged periods, and perform tasks requiring complete dexterity and fine and gross motor skills.

Nice To Haves

Three years of leadership or supervisory experience preferred.
ASE Master Automotive Technician certification strongly preferred.

Responsibilities

Hire staff and schedule associates to meet changing business needs.
Evaluate staff performance and provide coaching and counseling to support development, effectiveness, and productivity.
Identify and schedule seminars, training programs, and schooling for technicians, service writers, and other personnel.
Monitor and ensure high-quality customer service; review repairs with customers, address concerns, resolve complaints and special requests, and authorize special member services as appropriate.
Oversee repair and maintenance scheduling, review facility efficiency, and implement operational improvements.
Prepare weekly and monthly reports on facility operations for management review.
Prepare and adhere to income and expense budgets, meeting annual revenue, net income, and budgeted sales goals.
Provide technical assistance to Car Care associates as needed.
Serve as Health & Safety Officer and manage safety and shop compliance in accordance with OSHA and local laws.
Monitor EPA and environmental laws and advise the organization of changes that affect operations and services.
Develop external business relationships and vendor partnerships to generate business, broaden products and services, and enhance the organization’s community image.
Participate in local and national automotive organizations.
Recommend process improvements and facilitate the use of tools that support compliance and Key Performance Indicators.
Lead the team to exceed customer satisfaction and quality scores while meeting productivity goals.
Maintain awareness of Car Care products and AAA services, practice ACA Shared Values, perform related duties, and complete other assigned tasks.