Cannabis Product Associate (Full-Time), PA

Ethos Cannabis•Hazleton, PA

20d

About The Position

The Cannabis Product Associate assists the Ethos management team with dispensary activities and operations while following company policies, procedures, operational guidelines, and applicable medical cannabis laws. The role supports patients in selecting products, preparing orders, completing transactions, handling cash, and receiving helpful, accurate customer service. Associates are expected to communicate effectively with a diverse patient base and contribute to an ethical, team-oriented culture. Previous cannabis retail experience is preferred but not required.

Requirements

High school degree required; college degree preferred.
At least 2 years of customer service experience.
Experience in a retail or customer service setting.
Superior customer service skills and phone etiquette.
Cash register experience, with speed and accuracy.
Experience interacting frequently with customers, fulfilling requests, and addressing customer issues, questions, or suggestions.
Strong organizational and interpersonal skills, with the ability to positively influence people and interact effectively at all organizational levels.
Detail-oriented, with an eye for process optimization.
Ability to work in a fast-paced environment, manage high-stress situations, and adapt flexibly as needed.
Ability to work 7 days per week, including some holidays, and maintain a flexible schedule.
Ability to sit, squat, stand, kneel, bend, or walk throughout the workday and to use a computer for extended periods as job duties require.
Ability to handle constructive criticism and guidance.
Proper employment documentation and authorization to work in the U.S.
Reliable transportation and a valid driver's license; a valid driver's license or state ID card is required.
Must meet the applicable state age requirement (18 in Pennsylvania; 21 in Massachusetts and Ohio) and pass the state's stringent background test requirements.
Knowledge of marijuana strains, formulations, extracts, and other products on the market.
Excellent customer service skills, attention to detail, precise math skills, and organizational skills.
Ability to multitask and work in a fast-paced, changing, and challenging environment.
High level of integrity and strong work ethic.
Proficiency with computers, including retail point-of-sale software.
Ability to work comfortably and effectively in a diverse, multicultural, multigenerational environment.

Nice To Haves

College degree.
Cannabis experience.
Local applicants preferred.

Responsibilities

Adhere to the company mission, core values, ethical standards, and professionalism expectations.
Greet patients warmly and provide attentive customer service throughout their dispensary visit.
Assist patients with product selection and recommendations based on their needs, ailments, and products available.
Answer patient questions and concerns, handle complaints, and direct inquiries appropriately, including inbound phone calls.
Fulfill orders efficiently and accurately.
Operate the cash register, computer-based point-of-sale system, and cash drawer; follow cash-handling procedures.
Verify patient allotments and eligibility to purchase using the state system.
Follow company standard operating procedures, product-handling practices, safety and health policies, regulatory requirements, and medical cannabis laws.
Keep point-of-sale counters stocked, clean, and ready for opening; complete opening and closing cleaning and organization duties.
Maintain dispensary cleanliness and organization, including stocking supplies, sweeping, mopping, and sanitizing.
Work with the team to meet sales, patient satisfaction, and compliance goals within designated timelines.
Attend periodic staff meetings and participate in ongoing education and professional development.
Read industry publications to stay informed about trends.
Maintain a positive attitude and collaborate respectfully with team members.
Perform additional duties as assigned by management.