Full-Time Cannabis Advisor - Norwich

Verano•Norwich, CT

About The Position

The Cannabis Advisor provides individualized customer service and educational consulting in a retail cannabis environment and, in some cases, manages patient records. The role helps customers and patients understand cannabis products and their potential wellness applications without providing medical advice. Advisors also support store operations, inventory, compliance, and other team members. This is a full-time position with open availability for opening or closing shifts on any day, including weekends and holidays. Compensation is $16.94 per hour plus tips. Work is performed in a retail environment with a usually moderate noise level.

Requirements

High school diploma or equivalent.
1–2 years of retail or hospitality experience.
Must be at least 21 years old and comply with local, state, and company regulations.
Must undergo a criminal background check and obtain appropriate state badging as directed by state ordinances.
Desire to learn about cannabinoids, terpenes, and product application and consumption methods.
Ability to use office equipment, including computers and printers, and software such as Word, Excel, and email.
Ability to learn and understand federal, state, and local cannabis-industry laws and safety regulations.
Ability to meet the role’s physical and mental requirements, with or without reasonable accommodation, including standing up to 90% of the time and occasionally moving packages weighing up to 20 pounds.

Responsibilities

Greet customers and patients with a positive attitude and provide exceptional individualized service.
Advocate for cannabis customer care and help customers and patients navigate cannabis products and learn about their use as a wellness product.
Build rapport with regular patients and customers to encourage repeat business.
Provide information about types, methods, and efficacy of cannabis products without giving medical advice.
Remain open to ongoing cannabis education and training.
Support managers and other Cannabis Advisors as needed.
Maintain a clean, organized, and sanitized workstation and storefront.
Verify the accuracy of online orders before pickup.
Understand and apply detailed local and state compliance regulations.
Stock, merchandise, and replenish displays of regulated and unregulated inventory.
Process transactions at the point of sale and ensure the state-monitored inventory system, such as METRC or BioTrack, accurately updates product availability.
Perform other duties as assigned.