Cannabis Advisor

Verano•Brandon, FL

About The Position

The Cannabis Advisor provides individualized customer service and educational consulting, and may manage patient records. The role helps customers and patients understand cannabis products and their potential wellness applications without providing medical advice. It operates in a fast-paced retail environment and includes customer assistance, product education, order verification, inventory and merchandising tasks, point-of-sale transactions, and compliance with applicable cannabis regulations. The employee is frequently required to remain stationary, move or position themselves, communicate, and handle or position objects, tools, or controls. The role occasionally involves moving packages weighing up to 20 pounds and standing for up to 90% of the time. Normal-range hearing and close observation with the ability to adjust focus are required, with or without correction or reasonable accommodation. Work takes place in a retail environment with a usually moderate noise level.

Requirements

High school diploma or equivalent.
1–2 years of retail or hospitality experience.
Must be at least 21 years old and comply with applicable local, state, and company regulations.
Must undergo a criminal background check and obtain appropriate state badging as directed by state ordinances.
Desire to learn about cannabinoids, terpenes, and product application and consumption methods.
Ability to use office equipment, including computers and printers, and software such as Word, Excel, and email.
Ability to learn and understand federal, state, and local laws relating to the cannabis industry and safety regulations.
Ability to meet the described physical and mental requirements, with or without reasonable accommodation, including standing for up to 90% of the time and occasionally moving packages weighing up to 20 pounds.

Responsibilities

Greet customers and patients with a positive attitude.
Advocate for cannabis customer care and help customers and patients navigate cannabis and learn about its use as a wellness product.
Build rapport with regular patients and customers to encourage repeat business.
Work collaboratively in a fast-paced, dynamic retail environment.
Provide information about the types, methods, and efficacy of cannabis products without giving medical advice.
Remain open to ongoing cannabis education and training.
Support managers and other Cannabis Advisors as needed.
Keep the workstation and storefront clean, organized, and sanitized.
Verify the accuracy of online orders before pickup.
Understand and apply compliance regulations required by local and state laws.
Stock, merchandise, and replenish displays of regulated and unregulated inventory.
Complete point-of-sale transactions and ensure the state-monitored inventory system, such as METRC or BioTrack, accurately updates product availability.
Perform other duties as assigned.