Cannabis Advisor

Verano•Okeechobee, FL

About The Position

The Cannabis Advisor provides individualized customer service and educational consulting to cannabis customers and patients, and may manage patient records. The role helps customers navigate cannabis products and understand their types, methods of use, and efficacy as wellness products, without providing medical advice. It also supports store operations through order verification, inventory replenishment, point-of-sale transactions, compliance, and maintaining a clean workstation and storefront. The position is performed in a retail environment with a usually moderate noise level. Employees are frequently required to remain stationary, move or position themselves, communicate, and operate or position objects, tools, or controls. They must occasionally move packages weighing up to 20 pounds and be able to stand for up to 90% of the time. The role requires hearing in the normal audio range, close observation, and the ability to adjust focus, with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
1–2 years of retail or hospitality experience.
Must be at least 21 years of age and comply with all local, state, and company regulations.
Must undergo a criminal background check and obtain appropriate state badging as directed by state ordinances.
Desire to learn about cannabinoids, terpenes, and product application and consumption methods.
Ability to use office equipment, including computers and printers, and software such as Word, Excel, and email.
Ability to learn and understand federal, state, and local cannabis-industry laws and safety regulations.
Ability to occasionally move packages weighing up to 20 pounds and stand for up to 90% of the time.
Ability to meet the role’s communication, movement, object-handling, hearing, observation, and focus requirements, with or without reasonable accommodation.

Responsibilities

Greet customers and patients with a positive attitude and advocate for customer care.
Help customers and patients navigate cannabis and explain its use as a wellness product.
Build rapport with regular patients and customers to promote repeat business.
Provide information about cannabis product types, methods, and efficacy without providing medical advice.
Remain open to ongoing cannabis education and training.
Support managers and other Cannabis Advisors as needed.
Maintain a clean, organized, and sanitized workstation and storefront.
Ensure online orders are accurate before pickup.
Understand and apply detailed compliance regulations required by local and state laws.
Stock, merchandise, and replenish displays of regulated and unregulated inventory.
Complete point-of-sale transactions and ensure the state-monitored inventory system accurately updates available product amounts.
Perform other duties as assigned.