Campus Scheduling Coordinator Temporary

Northeastern University•Boston, MA

11d•Onsite

About The Position

The Campus Scheduling Coordinator is a temporary position on Northeastern University’s CSC Scheduling Team, based out of the Curry Student Center. The office coordinates reservations for meetings and events across campus, processing approximately 45,000 reservations annually in eight major event venues and more than 60 smaller venues. The coordinator fields questions about campus spaces, processes bookings, and supports the Call for Programs, which plans the event calendar for the upcoming year. The role regularly interacts with faculty, staff, students, and external clients and requires accurate, timely information and excellent customer service. Baseline hours are 9 a.m.–5 p.m., Monday through Friday, though hours may vary according to departmental needs. Proper notice of time off and sick time is required. The coordinator maintains communication with Event Management, Student Center Operations, and CSC Scheduling staff, and may cover service areas when staff shortages arise. The pay rate is $27 per hour.

Requirements

Clear written and verbal communication.
Quick thinking and strong problem-solving skills.
Organized.
Team-focused.
Service-driven.
Able to work in a fast-paced environment.

Responsibilities

Answer scheduling questions accurately by phone, email, and in person.
Process booking requests and help resolve booking issues.
Uphold the policies and procedures of event venues and meeting spaces.
Assist with the Call for Programs and full-year event planning.
Address logistical issues with the appropriate campus partners.
Serve as a front-line member and ambassador of the CSC Scheduling team, department, and Northeastern University.
Establish and maintain effective communication with Event Management, Student Center Operations, and CSC Scheduling staff.
Assist with coverage of service areas when needed due to staff shortages.