Campus Scheduling Coordinator Temporary

Northeastern University•Boston, MA

12d•Onsite

About The Position

The CSC Scheduling office coordinates the scheduling of spaces to be used for meetings and events by faculty, staff, student groups and external clients. In a typical year this office processes approximately 45,000 individual reservations taking place in 8 major event venues as well as 60+ smaller event venues across campus. Based out of the Curry Student Center, the Campus Scheduling Coordinator will play a pivotal support role on the CSC Scheduling Team. This position will field questions regarding space on campus, process bookings and support the Call for Programs that maps out the event calendar for the upcoming year. In this position you will interact regularly with faculty, staff and students. The Campus Scheduling Coordinator is expected to provide excellent customer service and accurate information in a timely manner.

Requirements

Clear communicator, both written and verbal.
Quick thinking, strong problem solving skills.
Organized.
Team focused.
Service driven.
Able to work in a fast paced environment.

Responsibilities

Accurately answer scheduling questions that come in via phone, email or in person.
Process booking requests and help solve booking issues.
Uphold the policies and procedures of the various event venues and meeting spaces.
Assist with the Call for Programs (full year event planning).
Address logistic issues with the correct campus partners.
Understand your role as a front-line member of the CSC Scheduling team. The Campus Scheduling Coordinator is an ambassador of Northeastern University as well as our department.
Establish and maintain effective communication with Event Management, Student Center Operations and CSC Scheduling staff.
Assist with coverage of service areas in the event of staff shortages as needed.