Scheduling Coordinator

GrandCare•Pasadena, CA

6d•$22 - $24

About The Position

GrandCare Health Services is hiring a Scheduling Coordinator for its home health services. The role manages patient referrals and visit schedules, assigns home visits and other services to field staff, and assists with care coordination. Under the direction of the Clinical Manager, the coordinator helps ensure appropriate use of clinical resources, care-center capacity, and utilization guidelines. The coordinator communicates with field staff, patients, the Clinical Manager, referral partners, and office personnel to support timely and seamless service delivery. The position may also include maintaining routine supplies and coordinating patient supply needs.

Requirements

At least one year of healthcare-office scheduling experience, such as admissions, patient access, or intake, including home health experience.
Demonstrated experience with or ability to quickly learn and use an Electronic Medical Record system.
Basic knowledge of Medicare, Medicaid, and commercial insurance plans, including eligibility and authorization terminology.
Strong understanding of medical terminology and documentation requirements.
Detail-focused, with the ability to prioritize among multiple demands.
Positive, flexible, and caring disposition; sound judgment; ability to inspire confidence and handle confidential matters discreetly.
Excellent listening skills and professional empathy.
Autonomy, organization, efficient time management, confidence, flexibility, and cooperation in carrying out job responsibilities.

Nice To Haves

Familiarity with Homecare Homebase (HCHB).
Knowledge of computer and electronic HRIS and EMR systems.
Knowledge of state and federal employment compliance regulations.
Excellent critical thinking and organizational abilities.
Exceptional written, oral, and interpersonal communication skills, including the ability to interface effectively with all staff.
Comfort analyzing information and handling complexity.
Ability to identify and resolve problematic situations quickly and effectively.
Ability to handle confidential material reliably and perform several tasks concurrently with professionalism.
Ability to prioritize workload effectively in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office Suite.

Responsibilities

Schedule patient assessment visits, including OASIS visits, and ensure they are performed on time.
Prepare weekly clinician schedules and review them daily or more often as needed to assess capacity and productivity.
Use EMR and scheduling tools to schedule visits while considering business, patient, and employee needs; process scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
Assign clinicians efficiently by geography, discipline, required skills, and available capacity.
Communicate with field staff about late, pending, or incomplete visits and notify the Clinical Manager as needed.
Handle patient and field staff calls about scheduling; refer clinical and performance issues to the Clinical Manager.
Monitor hospitalized patients and ensure appropriate follow-up.
Complete schedules with all required orders and services, including lab draws, supervisory visits, add-on visits, and disciplines.
Support the Clinical Manager and coordinate timely communication with patients, clinicians, referral sources, the business development team, and office personnel.
Run applicable reports and take appropriate workflow actions.
Assist with internal or external patient transfers between agencies and/or hospice services.
May maintain the supply closet, check expiration dates and packaging, and serve as a liaison for field staff patient-supply needs.
Work effectively amid frequent changes and interruptions.
Maintain confidentiality in accordance with HIPAA and applicable laws, policies, procedures, and standards of care.
Perform other related duties and special projects as assigned.