Campus Mail Specialist

Ricoh • Atlanta, GA

2d • Onsite

About The Position

The Campus Mail Specialist provides on-site operations support that may include high-volume copying, binding and finishing, copier maintenance and repair, shipping and receiving, mail and fax distribution, and applying postage. The role may also support filing and document archiving, reception, call center functions, quality checks, housekeeping, meeting-room setups, building moves, and light maintenance. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s staffing configuration.

The specialist responds to customer service requests, coordinates service calls, tracks supplies and service activity, maintains billing and meter logs, and delivers completed work to designated locations. The position requires regular customer contact, troubleshooting, and the ability to meet deadlines. Periodic overtime on nights and weekends, including off-hour emergency response, may be required.

Working conditions include frequent exposure to copier and fax noise, toner, changing room temperatures, and possible paper cuts. The role may involve walking between buildings and exposure to weather. Physical activities can include extended standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines weighing up to 400 pounds for repairs.

Requirements

• High school diploma or GED.
• 1–2 years of related work experience.
• Ability to work independently and flexibly to complete projects.
• Ability to determine appropriate packing methods and materials and check incoming-material packing slips for accuracy.
• Ability to understand instructions concerning mail delivery.
• Troubleshooting and problem-solving skills.
• Ability to read and understand technical information in manuals, parts books, and related publications.
• Excellent customer relations and verbal communication skills.
• May require a valid driver's license and minimum auto insurance coverage as specified by Ricoh.

Nice To Haves

• Related copy-job experience.
• Working knowledge of copiers and related equipment and repair.
• Basic electronics knowledge.

Responsibilities

• Operate high-volume copy machines and complete binding and finishing work.
• Inspect convenience copiers daily, check print quality, clear paper jams, and report specific problems to technicians.
• Perform repair service on customer copier equipment.
• Maintain management records, supply inventories, daily meter logs, and service logs.
• Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
• Calculate charges for completed jobs and maintain billing logs.
• Respond to and coordinate customer service calls.
• Perform filing, purging, and archiving as requested.
• Deliver completed jobs to designated locations within or outside the site.
• Answer customer questions about job status and feasibility.
• Keep convenience copier areas neat and stocked.
• Ship and receive materials, including checking packing slips and selecting appropriate packing materials.
• Set up meeting and conference rooms when needed.
• Move building occupants within assigned facilities when needed.
• Perform re-lamping, light maintenance, and occasional cleaning as assigned.
• Travel between customer buildings when needed.
• Perform other duties as assigned.

Benefits

• A selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED