Campus Mail Specialist
About The Position
Provides on-site operations support that may include operating high-volume duplicating equipment and completing copying tasks; shipping and receiving products and supplies; sorting, distributing, and handling incoming and outgoing mail and faxes; and applying postage. The role may also include copier maintenance and repair, bindery, quality control and final checks, housekeeping, file services, call center or reception duties, meeting-room setup, and light building maintenance. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. The work involves responding to customer requests and service calls, maintaining equipment and supply records, and delivering completed jobs to designated locations. The specialist may travel between customer buildings and may be required to work periodic overtime on nights and weekends, including responding to off-hour emergencies.
Requirements
- High school diploma or GED.
- 1–2 years of related work experience.
- Ability to work independently and flexibly to complete projects.
- Knowledge of shipping and receiving procedures.
- Ability to determine appropriate packing methods and materials and check incoming packing slips for accuracy.
- Ability to understand mail-delivery instructions.
- Troubleshooting and problem-solving skills.
- Ability to read and understand written technical information, including manuals, parts books, and related publications.
- Excellent customer-relations and verbal communication skills.
- Ability to meet physical demands that include prolonged standing, walking, bending, reaching, stretching, or climbing; lifting or moving items up to 50 pounds; and pushing or pulling wheeled machines that may weigh up to 400 pounds.
Nice To Haves
- Related copy-job experience.
- Working knowledge of copiers and related equipment, including repair.
- Basic electronics knowledge.
- A valid driver’s license and minimum auto-insurance coverage per Ricoh may be required.
Responsibilities
- Operate high-volume copy machines and complete binding and finishing work.
- Inspect convenience copiers daily for quality, clear paper jams, and report specific problems to technicians.
- Perform repair service on customer copier equipment.
- Maintain management records, supply inventories, daily meter logs, and service logs.
- Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
- Calculate charges for completed jobs and maintain billing logs.
- Respond to and coordinate customer service calls and answer questions about job status or feasibility.
- Deliver completed jobs to designated customer locations within or outside the site.
- Keep convenience copier areas neat and stocked.
- Perform shipping and receiving duties, including checking packing slips and handling materials.
- Perform filing, purging, and archiving duties as requested.
- Set up meeting and conference rooms when needed.
- Perform building occupant moves, re-lamping, light maintenance, and occasional cleaning as assigned.
- Use specified equipment to complete contracted jobs and other assigned duties.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
