Campus Computer Technician - IDEA Henry (Immediate Opening)

IDEA Public Schools•Midland, TX

19d•Onsite

About The Position

The Campus Computer Technician facilitates Technology Operations requests and initiatives at assigned locations, serving as an on-site technology liaison between the Technology Operations department and campus staff. The role focuses on supporting and maintaining technology equipment, addressing campus technology issues, and contributing to district technology projects and campus initiatives, including training, registration, lab setups, inventory, and staff computer deployment. The technician provides technology expertise, solutions, and advice to campus partners and works closely with Assistant Principals of Operations to support instruction through functional campus technology. The position is accountable for timely helpdesk service, customer communication and satisfaction, campus technology project delivery, information security and data privacy practices, and coordination with campus and central-office stakeholders. Compensation is an hourly rate of $24.41 to $30.51, with eligibility for a performance bonus based on team performance and goal attainment.

Requirements

High school diploma required.
Two years of technical support experience.
Knowledge of computer hardware and software applications.
Ability to analyze and resolve computer hardware and software problems.
Knowledge of technologies available for use in instructional settings.
Ability to repair computer and technology equipment.
Strong organizational, communication, and interpersonal skills.
Demonstrated mission focus, results orientation, problem-solving, effective communication, and continuous improvement.
Commitment to IDEA’s mission and student outcomes, accountability, action, urgency, adaptability, responsiveness to feedback, collaboration across departments, and professional conduct.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Facilitate Technology Operations requests and initiatives at assigned campus locations.
Provide on-site technical support and expertise to campus staff, including support and maintenance of technology equipment and resolution of campus technology issues.
Complete standard helpdesk tickets on time, communicate with customers about repairs within 24 hours, and aim to complete 95% of tickets within 48 hours, with 40% completed remotely.
Ensure tickets are bookended with customer communication, educate end users after service, and follow up to confirm service reliability.
Work with and report to the Assistant Principal of Operations on campus technology requests.
Partner with the Helpdesk manager on reporting to identify and track goals and trends.
Encourage a helpdesk creation culture on campus while providing strong customer service and support.
Offer technology quotes and solutions for assigned campuses and pursue 90% customer satisfaction on Zendesk ticket surveys.
Plan and schedule major tasks and milestones to ensure schools are safe and operational one week before the first day of school.
Coordinate with campus and central-office stakeholders to manage project dependencies and escalate risks to relevant stakeholders.
Lead information security and data privacy practices on campuses, build security awareness through risk management, education, and deterrence, and promote best practices for technology use.
Initiate incident reporting with campus leadership and headquarters personnel to manage security breaches.
Work with headquarters and Assistant Principals of Operations to develop and communicate plans and status updates for monthly projects, including inventory, cleanups, setups, maintenance, computer pickup, and beginning-of-year activities.
Complete all campus operating projects on time according to the Campus Playbook and manage time across tasks and projects in collaboration with Assistant Principals of Operations, key stakeholders, and the Regional Lead Tech.
Support technology-related trainings, registration, lab setups, inventory, staff computer deployment, district projects, and campus initiatives.

Benefits

Performance bonus based on team performance and goal attainment.
Comprehensive medical benefits, with the employer covering the majority of the employee premium for the base medical plan and subsidizing most costs for a spouse/domestic partner and children.
Paid family leave of up to eight weeks for eligible staff following the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of tuition for a qualifying degree program, up to $5,250 per year, subject to manager discretion and budget availability.
Employer-paid mental and behavioral health services, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability insurance.
Life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered to defray moving costs, if applicable.