Campus Computer Technician - IDEA Price Hill (Immediate Opening)

IDEA Public Schools•Cincinnati, OH

5d•Onsite

About The Position

The Campus Technician facilitates Technology Operations requests and initiatives at assigned locations, serving as an on-site technology liaison between the Technology Operations department and campus staff. The role focuses on supporting and maintaining technology equipment, addressing campus technology issues, and contributing to district technology projects and campus initiatives, including trainings, registration, lab setups, inventory, and staff computer deployment. Campus Technicians provide expertise, solutions, and technology advice to campus partners and work closely with Assistant Principals of Operations to support instruction through reliable campus technology.

Requirements

High school diploma required.
Two years of technical support experience.
Knowledge of computer hardware and software applications.
Ability to analyze and resolve computer hardware and software problems.
Knowledge of technologies available for use in instructional settings.
Ability to repair computer and technology equipment.
Strong organizational, communication, and interpersonal skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Complete at least 95% of Helpdesk tickets within 48 hours, with 40% completed remotely.
Work with and report to the Assistant Principal of Operations on campus technology requests.
Communicate with clients about repairs within 24 hours.
Partner with the Helpdesk manager on reporting to identify and track goals and trends.
Complete standard tickets on time and follow up with customers.
Promote a Helpdesk-oriented culture on campus while maintaining strong customer service and support.
Offer technology quotes and solutions for assigned campuses.
Achieve 90% customer satisfaction on Zendesk ticket surveys.
Ensure every completed ticket is accompanied by communication with the customer.
Educate end users after completing work to promote knowledge and best practices.
Check back with customers to confirm service reliability.
Ensure schools are safe and operational one week before the first day of school.
Outline and schedule major tasks and milestones to track progress at each site.
Coordinate with campus and central office stakeholders to manage dependencies and execution.
Escalate major and minor risks to relevant stakeholders.
Lead information security and privacy practices at campuses and achieve a proficient rating on the Information Security & Data Privacy Rubric by January 1 and maintain it through the last day of school.
Build a strong campus security culture through risk management, education, and deterrence.
Practice and share best practices for proper technology use.
Initiate incident reporting with campus leadership and headquarters personnel to manage security breaches.
Complete all Campus Operating Projects on time according to the Campus Playbook.
Work with headquarters and Assistant Principals of Operations to develop and communicate plans and statuses for monthly headquarters projects, including inventory, cleanups, setups, maintenance, computer pickup, and beginning-of-year activities.
Manage time among tasks and projects and collaborate with Assistant Principals of Operations, key stakeholders, and the Regional Lead Technician.

Benefits

Performance bonus based on team performance and goal attainment.
Medical plan with the majority of the employee premium covered, and the majority of costs for a spouse/domestic partner and children subsidized.
Paid family leave of up to eight weeks for eligible staff following the birth or adoption of a child, depending on tenure and caregiver designation.
Tuition reimbursement of up to 50% of qualifying tuition costs, capped at $5,250 per year and subject to manager discretion and budget availability.
Employer-paid mental and behavioral health support, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability insurance.
Life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered, if applicable.