Campus Computer Technician - IDEA Price Hill (Immediate Opening)
About The Position
The Campus Computer Technician facilitates Technology Operations requests and initiatives at assigned locations and serves as the on-site technology liaison between the Technology Operations department and campus staff. The role focuses on supporting and maintaining technology equipment, resolving campus technology issues, and contributing to district technology projects and campus initiatives, including training, registration, lab setup, inventory, and staff computer deployment. The technician provides expertise, solutions, and technology advice to campus partners and works closely with Assistant Principals of Operations to support instruction through functional campus technology. The position is accountable for timely helpdesk ticket completion and communication, customer satisfaction, campus technology readiness, information security and privacy practices, and on-time completion of campus operating projects. It coordinates with campus and central-office stakeholders, the Helpdesk manager, Assistant Principals of Operations, and regional technology staff.
Requirements
- High school diploma required.
- Two years of technical support experience.
- Knowledge of computer hardware and software applications.
- Ability to analyze and resolve computer hardware and software problems.
- Knowledge of technologies available for use in instructional settings.
- Ability to repair computer and technology equipment.
- Strong organizational, communication, and interpersonal skills.
- Demonstrated competencies in mission focus, results, problem solving, communication, and continuous improvement.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Complete 95% of helpdesk tickets within 48 hours, with 40% completed remotely.
- Work with and report to the Assistant Principal of Operations (APO) on campus technology requests.
- Communicate with clients within 24 hours about repairs.
- Partner with the Helpdesk manager on reporting to identify and track goals and trends.
- Complete standard tickets on time and follow up with customers.
- Promote a helpdesk creation culture on campus while maintaining strong customer service and support.
- Offer technology quotes and solutions for assigned campuses.
- Achieve 90% customer satisfaction on Zendesk ticket surveys.
- Ensure each completed ticket is bookended with communication to the customer.
- Educate end users after completing work and follow up to confirm service reliability.
- Ensure all schools are safe and operational one week before FDOS.
- Outline and schedule major tasks and milestones at each site.
- Coordinate with campus and central-office stakeholders to manage dependencies and execution.
- Escalate major and minor risks to relevant stakeholders.
- Lead information security and privacy practices at campuses and build a security culture through risk management, education, and deterrence.
- Practice and share best practices for proper technology use.
- Initiate incident reporting with campus leadership and HQ personnel to manage security breaches.
- Complete all Campus Operating Projects on time according to the Campus Playbook.
- Work with HQ and APOs to develop and communicate plans and statuses for monthly HQ projects, including inventory, cleanups, setups, maintenance, computer pickup, and BOY.
- Manage time across tasks and projects and collaborate with APOs, key stakeholders, and the Regional Lead Tech.
Benefits
- Base medical plan with the majority of the employee premium covered and the majority of costs for a spouse/domestic partner and children subsidized.
- Eligible staff may receive up to eight weeks of paid leave for the birth or adoption of a child, based on tenure and caregiver designation.
- Tuition reimbursement of up to 50% of tuition for a qualifying degree program, capped at $5,250 per year and subject to manager discretion and budget availability.
- Employer-paid mental and behavioral health services, including five face-to-face counseling sessions per year, unlimited 24/7 telephone counseling, and other work-life services.
- Dental and vision plans.
- Disability insurance.
- Life insurance.
- Parenting benefits.
- Generous vacation time.
- Referral bonuses.
- Professional development.
- Relocation allowance may be offered, if applicable.
- Performance bonus based on team performance and goal attainment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
