Receptionist - IDEA Victory (Immediate Opening)

IDEA Public Schools•Tampa, FL

About The Position

The Receptionist supports students, families, and team members by providing customer service and serving as the first point of contact for visitors, parents, students, and phone inquiries. The role focuses on parent satisfaction and meeting families’ needs by sharing information, coordinating with team members, and greeting visitors. The Receptionist also serves as backup for the Nurse/Health Aide.

Requirements

High school diploma or GED.
One year of clerical experience in an office setting.
Proficient keyboarding skills.
Effective organization, communication, and interpersonal skills.
Ability to follow written instructions and operate a multi-line phone system.

Responsibilities

Manage front-office traffic, including late students, parents, and visitors.
Verify that visitors have appropriate credentials to enter campus and pick up students.
Use PowerSchool to locate student schedules for parent pickups and communicate with teachers about pickups.
Direct visitors to the appropriate team member and late students to the SIS Coordinator.
Organize and maintain copies of forms, event materials, and other campus and IDEA Public Schools information.
Coordinate with the Campus Lead Team and Campus Operations team to keep documents for activities and events current.
Coordinate and transfer student records to the appropriate team member while maintaining confidentiality.
Answer phone calls, provide general information, and connect callers to appropriate team members.
Maintain familiarity with team members’ roles and keep the list of phone extensions updated.
Serve as a liaison between parents, students, and team members.
Communicate morning announcements to students and team members.
Provide lead-team support as needed, including recruiting students for the following school year when needed.
Answer phone calls and greet parents, students, and visitors with sound judgment and excellent customer service.
Serve as backup for the Nurse/Health Aide.

Benefits

Base medical plan with the majority of the employee premium covered, and the majority of costs for spouse/domestic partner and children subsidized.
Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of qualifying degree-program tuition, up to $5,250 per year, subject to manager discretion and budget availability.
Employer-paid mental and behavioral health services, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability and life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Possible relocation allowance, if applicable.
Performance bonus based on team performance and goal attainment.