Campus Computer Technician - IDEA Henry (Immediate Opening)

IDEA Public Schools•Midland, TX

40d•$24 - $31•Onsite

About The Position

The Campus Computer Technician facilitates Technology Operations requests and initiatives at assigned locations, serving as the on-site technology liaison between the department and campus staff. The role supports and maintains technology equipment, helps resolve campus technology issues, and contributes to district technology projects and campus initiatives such as training, registration, lab setups, inventory, and staff computer deployment. The technician provides technology expertise and advice to campus partners and works closely with Assistant Principals of Operations to support instruction through reliable campus technology.

Requirements

High school diploma.
Two years of technical support experience.
Knowledge of computer hardware and software applications.
Ability to analyze and resolve computer hardware and software problems.
Knowledge of technologies available for use in instructional settings.
Ability to repair computer and technology equipment.
Strong organizational, communication, and interpersonal skills.

Nice To Haves

Bachelor’s degree.

Responsibilities

Complete 95% of Helpdesk tickets within 48 hours, with 40% completed remotely.
Work with and report to the Assistant Principal of Operations on campus technology requests.
Communicate with clients about repairs within 24 hours.
Partner with the Helpdesk manager on reporting to identify and track goals and trends.
Complete standard tickets on time and follow up with customers.
Promote a Helpdesk culture on campus while maintaining strong customer service and support.
Provide technology quotes and solutions for assigned campuses.
Achieve 90% customer satisfaction on Zendesk ticket surveys.
Ensure every completed ticket includes communication with the customer before and after the work.
Educate end users after completing work to improve their knowledge and use of best practices.
Follow up with customers to confirm service reliability.
Ensure all schools are safe and operational one week before FDOS.
Outline and schedule major tasks and milestones to track progress at each site.
Coordinate with campus and central office stakeholders to manage dependencies and ensure proper execution.
Escalate major and minor risks to relevant stakeholders.
Lead information security and privacy practices at campuses and build a strong security culture through risk management, education, and deterrence.
Practice and share best practices for proper technology use.
Initiate incident reporting with campus leadership and HQ personnel to manage security breaches.
Complete all Campus Operating Projects on time according to the Campus Playbook.
Work with HQ and Assistant Principals of Operations to develop and communicate plans and statuses for monthly HQ projects, including inventory, cleanups, setups, maintenance, computer pickup, and BOY.
Manage time across tasks and projects and collaborate with Assistant Principals of Operations, key stakeholders, and the Regional Lead Tech.

Benefits

Comprehensive benefits plan, with the majority of the employee premium for the base medical plan covered and most costs for a spouse/domestic partner and children subsidized.
Eligible staff may receive up to eight weeks of paid family leave for the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of tuition for a qualifying degree program, up to $5,250 per year, subject to manager discretion and budget availability.
Employer-paid mental and behavioral health support, including five face-to-face counseling sessions per year, unlimited 24/7 telephone counseling, and other work-life services.
Dental and vision plans.
Disability and life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered, if applicable.
Performance bonus based on team performance and goal attainment.