Campground Assistant Manager - Yellowstone National Park

Internal Career Site • Yellowstone National Park, WY

19h • Onsite

About The Position

The Campground Assistant Manager supports the day-to-day operation of campground and Camper Services activities in Yellowstone National Park. The role includes maintaining campground sites and comfort stations, providing excellent guest service, and serving as a camping subject-matter expert when the Campground Manager is absent. The position also involves supervising and developing staff, coordinating schedules, maintaining guest registration and financial records, and ensuring compliance with company, department, safety, security, and environmental policies.

This is a seasonal position running from April 2027 to October 2027. Pay is $1,680 biweekly. The position is limited to fully self-contained RVers; $140 is deducted from pay biweekly to cover the site, water, sewage, and electricity. The employer offers a free Yellowstone and Grand Teton National Park pass, access to an employee recreation program, discounted services at Yellowstone Medical Clinics operated by STGi, retail, lodging, and travel discounts, and a $350 referral bonus program. Competitive benefit programs and services are available to eligible employees.

Requirements

• Strong interpersonal and communication skills, including listening and evaluation skills.
• Ability to work with the public and handle angry or upset guests.
• Ability to make prompt, realistic, and fair decisions.
• Management skills, including the ability to supervise, motivate, train, and develop employees professionally.
• Ability to work quickly and thoroughly under pressure and prioritize multiple situations and tasks.
• Knowledge of basic computer programs, including Word, Excel, and Outlook.
• Knowledge of POS (Point of Sale) computer registers.
• Strong organizational and administrative skills.
• Knowledge of Campground/Camper Services operations, sales, and accounting.
• Knowledge of Yellowstone National Park and surrounding communities, including park facilities, activities, services, and features.
• Knowledge of company policies and procedures and flexibility when procedures change.
• Must be at least 19 years old to drive a company vehicle.
• Valid US driver's license and good driving record.
• Ability to lift and carry up to 40 pounds.
• Ability to stand for up to eight hours per shift and walk, bend, stretch, and reach throughout a shift.
• Ability to work with required chemicals and assist with scrubbing and cleaning facilities.
• Ability to move boxes of firewood and bags of ice outward and above shoulder height, up to 5 feet 6 inches, for extended periods.

Responsibilities

• Perform duties to maximize guest service while meeting or exceeding financial goals.
• Resolve guest concerns skillfully and train staff to understand guest perspectives and resolve problems effectively.
• Address employee concerns and help develop and motivate Campground/Camper Services personnel.
• Provide constructive feedback and prepare employee HIGs and documentation as needed.
• Ensure staff offer the Yellowstone Forever donation during check-in.
• Schedule staff according to business levels and labor standards to provide effective shift coverage.
• Maintain the computerized guest registration system, monitoring out-of-order sites, maintenance holds, retains, double bookings, and other reservations.
• Approve daily time-clock records and assist with daily and weekly payroll reports.
• Oversee accounting procedures, including bank storage, cashier reports, cash drops, payments, and refunds in the Lodging Management System.
• At Madison Campground and Fishing Bridge RV Park, perform Controller functions according to procedures provided by GAO.
• Complete daily paperwork accurately and on time, including daily reports, EOA forms, and guest refund tracking sheets.
• Control supplies and forms inventory and ensure inventories are taken before orders are placed.
• Ensure timely inspection and repair of campground and Camper Services facilities.
• Organize and maintain records and equipment according to Lodging Department policies.
• Support and enforce company and Lodging Department policies and procedures, including PCI compliance, lost and found, key security, environmental policies, safety guidelines, emergency fire evacuation procedures, and dress, appearance, and conduct standards.
• Assist with employee incentive programs and motivate staff.
• Communicate constructively with staff, the Lodging Resource Team, National Park Service personnel, and other departments; maintain shift logs and attend required staff and safety meetings.
• Work alongside staff regularly and assist other departments as needed, including working six-day weeks when staffing needs require it.
• Verify that staff driving company vehicles have a valid US driver's license, have completed Defensive Driving, and have read the Motor Vehicle manual.
• Ensure vehicle oil changes and other maintenance are addressed in a timely manner.
• Perform other duties as assigned.

Benefits

• Free Yellowstone and Grand Teton National Park pass.
• Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, lodging, and travel discounts.
• $350 referral bonus program.
• Competitive benefit programs and services for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed