Campground Manager - Yellowstone National Park

Internal Career Site • Yellowstone National Park, WY

1d • Onsite

About The Position

The Campground Manager oversees the day-to-day operations of campground and camper services in Yellowstone National Park. The role focuses on maintaining campground sites and comfort stations, delivering outstanding guest service, supervising and developing staff, and serving as a knowledgeable resource on camping in the park. The manager supports effective operations while meeting or exceeding financial goals and following company, Lodging Department, safety, and environmental policies.

This is a seasonal position running from April 2027 to October 2027. Pay is $1,800 biweekly. The position is limited to fully self-contained RVers; $140 is deducted from each biweekly paycheck for the site, water, sewage, and electricity. Employees receive a free Yellowstone and Grand Teton National Park pass, access to an employee recreation program and discounted medical clinic services, retail, lodging, and travel discounts, and eligibility for a $350 referral bonus program. Xanterra offers competitive benefit programs and services to eligible employees.

Requirements

• Strong interpersonal and communication skills, including the ability to listen and evaluate; must enjoy public contact.
• Ability to handle angry or upset guests and make prompt, realistic, and fair decisions.
• Strong management skills, including the ability to supervise and motivate employees.
• Ability to train employees and refine their skills in a logical and professional manner.
• Ability to work quickly and thoroughly under pressure.
• Knowledge of basic computer programs, including Word, Excel, and Outlook.
• Knowledge of Lodging Management Systems computer programs.
• Ability to handle and prioritize multiple situations and tasks effectively.
• Flexibility and openness to changes in procedures.
• Strong organizational and administrative skills.
• Knowledge of campground and camper services operations.
• Sales and accounting skills.
• Knowledge of Yellowstone National Park and surrounding communities, including park facilities, activities, services, and features.
• Knowledge of company policies and procedures.
• Must be at least 19 years old to drive company vehicles.
• Must have a valid U.S. driver’s license and a good driving record.
• Able to lift and carry up to 25 pounds.
• Able to stand for up to eight hours per shift and walk, bend, stretch, and reach throughout a shift.
• Able to work with required chemicals and assist with scrubbing and cleaning facilities.
• Able to move boxes of firewood and bags of ice outward and above shoulder level to a maximum height of 5 feet 6 inches for extended periods.

Responsibilities

• Perform duties to maximize guest service while meeting or exceeding financial goals.
• Resolve guest problems and train staff to handle guest concerns skillfully and effectively.
• Address employee concerns and develop the Assistant Campground Manager through example, training, and constructive feedback.
• Provide the Assistant Campground Manager and Lead Attendants with midseason and final evaluations.
• With the Assistant Campground Manager, develop and motivate campground and camper services personnel throughout the season.
• Assist the Assistant Campground Manager and Lead Attendants with constructive feedback, HIGs, and staff documentation when needed.
• Ensure campground personnel offer Yellowstone Forever donations during guest check-in.
• Schedule staff according to business levels and labor standards to regulate shift coverage effectively.
• Maintain an accurate computerized guest registration system, monitoring out-of-order sites, maintenance holds, retains, double bookings, and other reservations.
• Review and approve time-clock records daily, complete payroll reports on a daily or weekly basis, and ensure the Assistant Campground Manager assists with time-clock duties.
• Oversee accounting procedures, including bank storage, cashier reports, cash drops, and payments and refunds in the Lodging Management System. At Madison Campground and Fishing Bridge RV Park, perform Controller functions according to procedures trained by GAO.
• Ensure daily paperwork is completed accurately and promptly, including daily reports, the Manager’s Log, EOA forms, and guest refund tracking sheets.
• Control supplies and forms inventory and ensure inventories are taken before orders are placed.
• Ensure timely inspections and repairs of campground and camper services facilities.
• Organize and maintain campground and camper services records and equipment according to Lodging Department policies.
• Understand and support company and Lodging Department policies and procedures.
• Ensure PCI Compliance guidelines are trained, followed, and enforced.
• Ensure lost-and-found and key-security policies are trained, followed, and enforced.
• Ensure staff follow Xanterra environmental policies and procedures and comply with safety guidelines.
• Become familiar with and train staff on emergency fire evacuation and safety procedures as needed.
• Ensure Xanterra and Lodging Department standards for dress, appearance, and conduct are followed and enforced.
• Administer employee incentive programs and motivate staff as necessary.
• Communicate regularly and constructively with staff verbally and through shift logs, work alongside staff regularly, and communicate with the Lodging Resource Department.
• Establish and maintain positive working relationships with National Park Service personnel.
• Communicate effectively with all departments to support smooth operations.
• Attend staff and safety meetings as required.
• Assist other departments as needed, including working six-day weeks when staffing needs require.
• Ensure staff driving company vehicles have valid U.S. driver’s licenses, complete Defensive Driving, and read the Motor Vehicle manual.
• Perform vehicle inspections at the beginning and end of the season and ensure oil changes and other maintenance are addressed promptly.
• Ensure campground Lead Attendants and Attendants conduct daily inspections.
• Perform other duties as assigned.

Benefits

• Free Yellowstone and Grand Teton National Park pass.
• Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, lodging, and travel discounts.
• $350 referral bonus program.
• Competitive benefit programs and services for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed