2027 Camp Concierge

Under Canvas•Livingston, MT

16d•$15 - $15

About The Position

As a Camp Concierge, you are often the first point of contact for guests on site and play a critical role in setting the tone for their stay. You engage with guests from arrival through departure, helping them relax and enjoy the outdoors with family, friends, and nature. Guests include groups, families, and individuals of varying ages, interests, and comfort levels with outdoor environments. This is a seasonal, hourly position. The role includes welcoming and checking in guests, introducing them to the camp’s amenities, activities, and food and beverage services, and assisting with transportation to their tents. Camp Concierges provide attentive service throughout guests’ stays, share knowledge of local culture and activities, and respond resourcefully to guest needs and unpredictable situations. The position involves working outdoors in varied and potentially extreme weather and on uneven surfaces.

Requirements

Able to lift a minimum of 45 pounds independently.
Able to perform extensive walking, standing, bending, twisting, lifting, and maneuvering outdoors on uneven surfaces.
Able to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
Wear and work in personal protective equipment when applicable.
Satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

Nice To Haves

High school diploma or GED.
Experience with or ability to use point-of-sale and reservations systems.
Customer-focused and friendly approach.
Solutions-oriented mindset and attention to detail.
Communication skills.
Teamwork.

Responsibilities

Welcome and check in guests at reception, introduce camp amenities and activities, and assist with check-out.
Transport guests to their tents and provide a tour of the camp, including its amenities, activities, and food and beverage services.
Communicate clearly, accurately, completely, and in a timely manner.
Learn and share knowledge of local culture and activities, including adventure activities.
Problem-solve independently or in collaboration with teammates and supervisors.
Anticipate guest needs and seek opportunities to ensure guests have what they need throughout their stay.
Maintain composure and respond resourcefully and with a solutions-oriented approach to unpredictable situations, including weather, diverse guest needs, or incidents on the property.
Deliver high standards of customer service and create a warm welcome for guests and visitors.
Collaborate and interact professionally with guests and coworkers; support teammates as needed.
Work efficiently to meet deadlines while maintaining high standards.
Perform other duties as assigned.