Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr
About The Position
The Call Center Specialist provides consistent, quality customer service to internal staff and external patients. The role takes ownership of calls to enhance the customer experience and build relationships. The specialist listens to patients’ requests and responds appropriately, including scheduling appointments, electronically sending messages to the clinical team, and answering questions about medication refills. The role emphasizes efficient, high-quality service, proficient data entry, knowledge of insurance billing, confidentiality, and maintaining and improving job-specific competencies. Other duties may be assigned. This is a full-time, 40-hour-per-week position. Work hours may include evenings and weekends and are based on Eastern Standard Time. Training is mandatory and takes place full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, for the first four weeks. The position is available remotely or in a hybrid arrangement. Remote workers must live and work in the United States, excluding territories, and have reliable high-speed internet. The current rate is $23.00 per hour.
Requirements
- Bilingual in English and Spanish.
- Associate's degree.
- Experience in a call center or other busy phone system.
- Electronic appointment scheduling experience.
- Strong customer service experience.
- Excellent verbal communication skills.
- Proven ability to multitask.
- Remote workers must live and work in the United States, excluding territories.
- Remote workers must have access to reliable, high-speed internet.
Nice To Haves
- Problem-solving and critical-thinking skills.
Responsibilities
- Provide consistent, quality customer service to internal staff and external patients.
- Take ownership of calls to enhance the customer experience and build relationships.
- Listen to patient requests and take appropriate action, including scheduling appointments.
- Electronically transmit messages to the clinical team.
- Answer questions regarding medication refills.
- Provide efficient, high-quality service while maintaining confidentiality.
- Demonstrate proficient data entry skills and knowledge of insurance billing.
- Maintain and improve job-specific competencies.
- Perform other duties as assigned.
Benefits
- Competitive compensation
- Health and wellness benefits
- Retirement savings opportunities
- Paid time off
- Professional development and tuition assistance programs
- Employee assistance resources
- Flexible work arrangements where applicable
- Other company-sponsored benefits
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
