Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

Moses / Weitzman Health System • Remote, OH

5d

About The Position

The Call Center Specialist provides consistent, quality customer service to internal staff members and external patients. The role takes ownership of calls to enhance the customer experience and build relationships, listens to patient requests, and takes appropriate action. Actions may include scheduling appointments, electronically transmitting messages to the clinical team, and answering questions about medication refills. The specialist emphasizes efficient, high-quality service, demonstrates proficient data entry and knowledge of insurance billing, and maintains confidentiality. The role also requires ongoing efforts to maintain and improve job-specific competencies and performance of other duties as assigned.

This is a full-time, 40-hour-per-week position available remotely or in a hybrid arrangement. Hours may include evenings and weekends and are worked in Eastern Standard Time. Mandatory full-time training takes place Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, for the first four weeks. The stated rate is $23.00 per hour.

Requirements

• Bilingual fluency in English and Spanish is required.
• Associate's degree required.
• Experience in a call center or other busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service experience.
• Excellent verbal communication skills.
• Proven ability to multitask.
• Remote workers must live and work in the United States; territories are excluded.
• Remote workers must have access to reliable, high-speed internet.

Nice To Haves

• Problem-solving and critical-thinking skills are a plus.

Responsibilities

• Provide quality customer service to internal staff members and external patients.
• Take ownership of calls to support a positive customer experience and build relationships.
• Listen to patient requests and take appropriate action, including scheduling appointments, sending electronic messages to the clinical team, and answering questions about medication refills.
• Provide efficient, high-quality service while demonstrating proficient data entry and knowledge of insurance billing.
• Maintain confidentiality.
• Maintain and improve job-specific competencies.
• Perform other duties as assigned.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Retirement savings opportunities may be available to eligible employees.
• Paid time off may be available to eligible employees.
• Professional development and tuition assistance programs may be available to eligible employees.
• Employee assistance resources may be available to eligible employees.
• Flexible work arrangements may be available where applicable.
• Other company-sponsored benefits may be available; offerings and eligibility vary by position, work location, scheduled hours, and plan terms.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree