Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

Moses/Weitzman Health System•Remote - Connecticut, CT

12d

About The Position

The Call Center Specialist provides consistent, quality customer service to internal staff members and external patients. The role takes ownership of calls to enhance the customer experience and build relationships. It involves listening to patients’ requests and taking appropriate action, including scheduling appointments, electronically transmitting messages to the clinical team, and answering questions about medication refills. The specialist delivers efficient, high-quality service, demonstrates proficient data entry skills and knowledge of insurance billing, maintains confidentiality, works to maintain and improve job-specific competencies, and performs other duties as assigned. This is a full-time, 40-hour-per-week position paying $23.00 per hour. Working hours are in Eastern Standard Time and may include evenings and weekends. Mandatory training is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, for the first three weeks. The position is available for remote or hybrid work. Remote workers must live and work in the United States (territories excluded) and have reliable, high-speed internet access.

Requirements

Bilingual in English and Spanish.
Associate's degree.
Experience in a call center or other busy phone system.
Electronic appointment scheduling experience.
Strong customer service experience.
Excellent verbal communication skills.
Proven ability to multitask.
Remote workers must live and work in the United States; territories are excluded.
Remote workers must have access to reliable, high-speed internet.

Nice To Haves

Problem-solving and critical-thinking skills.

Responsibilities

Provide quality customer service to internal staff members and external patients.
Take ownership of calls to enhance the customer experience and build relationships.
Listen to patient requests and take appropriate action.
Schedule appointments.
Transmit messages electronically to the clinical team.
Answer questions regarding medication refills.
Demonstrate proficient data entry skills and knowledge of insurance billing while maintaining confidentiality.
Maintain and improve job-specific competencies.
Perform other duties as assigned.

Benefits

Medical plans with Health Spending and Flexible Spending Accounts.
Health Reimbursement Arrangement Accounts.
Dental and vision plans.
Wellness Incentive Program.
Life and disability insurance.
Voluntary life, accident, critical illness, auto, identity theft, pet, and homeowner’s insurance.
Legal services.
403(b) plan with a discretionary company match after one year of employment.
Paid time off.
Paid parental leave.
Paid holidays.
Employee Assistance Programs.
Tuition reimbursement.
Eligible employees may have access to competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits.