Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

Moses / Weitzman Health System • Remote, OH

6d

About The Position

The Call Center Specialist provides consistent, quality customer service to internal staff and external patients. The role takes ownership of each call to enhance the customer experience and build relationships. The specialist listens to patient requests and takes appropriate action, including scheduling appointments, electronically transmitting messages to the clinical team, and answering questions about medication refills. The position emphasizes efficient, high-quality service, proficient data entry, knowledge of insurance billing, confidentiality, and maintaining and improving job-specific competencies. Other duties may be assigned.

This is a full-time, 40-hour-per-week position paying $23.00 per hour. Hours may include evenings and weekends and are worked in Eastern Standard Time. Mandatory training is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, for the first three weeks. The position is available remotely or in a hybrid arrangement. Remote workers must live and work in the United States, excluding territories, and have reliable, high-speed internet access.

Requirements

• Bilingual in English and Spanish.
• Associate's degree.
• Experience in a call center or other busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service experience.
• Excellent verbal communication skills.
• Proven ability to multitask.
• Remote workers must live and work in the United States, excluding territories.
• Remote workers must have access to reliable, high-speed internet.

Nice To Haves

• Problem-solving and critical-thinking skills.

Responsibilities

• Provide consistent, quality customer service to internal staff members and external patients.
• Take ownership of calls to enhance the customer experience and build relationships.
• Listen to patient requests and take appropriate action.
• Schedule appointments.
• Transmit messages electronically to the clinical team.
• Answer questions regarding medication refills.
• Maintain proficient data entry and knowledge of insurance billing while protecting confidentiality.
• Maintain and improve job-specific competencies.
• Perform other duties as assigned.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Retirement savings opportunities.
• Paid time off.
• Professional development and tuition assistance programs.
• Employee assistance resources.
• Flexible work arrangements where applicable.
• Other company-sponsored benefits; offerings and eligibility may vary by position, work location, scheduled hours, and applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree