Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

Moses / Weitzman Health System•Remote, OH

About The Position

The Call Center Specialist provides consistent, quality customer service to internal staff and external patients. The specialist takes ownership of calls to enhance the customer experience and build relationships, listens to patient requests, and takes appropriate action. This may include scheduling appointments, electronically transmitting messages to the clinical team, and answering questions about medication refills. The role emphasizes efficient, high-quality service, proficient data entry, knowledge of insurance billing, and confidentiality. The specialist is expected to maintain and improve job-specific competencies and perform other duties as assigned. This is a full-time, 40-hour-per-week position paying $23.00 per hour. Hours may include evenings and weekends and are worked in Eastern Standard Time. Mandatory training is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, for the first three weeks. The position is available remotely or in a hybrid arrangement. Remote workers must live and work in the United States (territories excluded) and have reliable, high-speed internet access.

Requirements

Bilingual in English and Spanish (required).
Associate's degree (required).
Experience in a call center or other busy phone system.
Electronic appointment scheduling experience.
Strong customer service experience.
Excellent verbal communication skills.
Ability to multitask.
Remote workers must live and work in the United States; territories are excluded.
Remote workers must have access to reliable, high-speed internet.

Nice To Haves

Problem-solving and critical-thinking skills.

Responsibilities

Provide consistent, quality customer service to internal staff members and external patients.
Take ownership of calls to enhance the customer experience and build relationships.
Listen to patient requests and take appropriate action, including scheduling appointments, electronically transmitting messages to the clinical team, and answering medication refill questions.
Deliver efficient, high-quality service while demonstrating proficient data entry, knowledge of insurance billing, and confidentiality.
Maintain and improve job-specific competencies.
Perform other duties as assigned.

Benefits

Medical plans with Health Spending and Flexible Spending Accounts.
Health Reimbursement Arrangement Accounts.
Dental and vision plans.
Wellness Incentive Program.
Life and disability insurance.
Voluntary life, accident, critical illness, auto, identity theft, pet, and homeowner’s insurance.
Legal services.
403(b) plan with a discretionary company match after one year of employment.
Paid time off.
Paid parental leave.
Paid holidays.
Employee Assistance Programs.
Tuition reimbursement.
Eligible employees may have access to retirement savings opportunities, professional development and tuition assistance programs, employee assistance resources, and flexible work arrangements where applicable.