Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

Moses/Weitzman Health System • Remote - Connecticut, CT

13d

About The Position

The Call Center Specialist provides consistent, quality customer service to internal staff members and external patients. The role takes ownership of calls to improve the customer experience and build relationships. The specialist listens to patient requests and responds appropriately, including scheduling appointments, electronically sending messages to the clinical team, and answering questions about medication refills. The position requires a focus on efficient, high-quality service, proficient data entry, knowledge of insurance billing, and maintaining confidentiality. The specialist is expected to maintain and improve job-specific competencies and perform other duties as assigned.

This is a full-time, 40-hour-per-week position paying $23.00 per hour. Hours may include evenings and weekends, and work hours are on Eastern Standard Time. Mandatory training is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, for the first three weeks. The position is available remotely or in a hybrid arrangement. Remote workers must live and work in the United States (territories excluded) and have reliable, high-speed internet access.

Requirements

• Bilingual in English and Spanish.
• Associate's degree.
• Experience in a call center or other busy phone system.
• Electronic appointment-scheduling experience.
• Strong customer-service experience.
• Excellent verbal communication skills.
• Proven ability to multitask.
• Remote workers must live and work in the United States, excluding territories, and have access to reliable, high-speed internet.

Nice To Haves

• Problem-solving and critical-thinking skills.

Responsibilities

• Provide consistent, quality customer service to internal staff members and external patients.
• Take ownership of calls to enhance the customer experience and build relationships.
• Listen to patient requests and take appropriate action, including scheduling appointments, electronically transmitting messages to the clinical team, and answering medication-refill questions.
• Deliver efficient, high-quality service.
• Use proficient data-entry skills and knowledge of insurance billing while maintaining confidentiality.
• Maintain and improve job-specific competencies.
• Perform other duties as assigned.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Retirement savings opportunities may be available to eligible employees.
• Paid time off may be available to eligible employees.
• Professional development and tuition assistance programs may be available to eligible employees.
• Employee assistance resources may be available to eligible employees.
• Flexible work arrangements may be available where applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree