Call Center Rep (PT Rotating Evenings/Overnights)

BJC HealthCare • Saint Louis, MO

8d • Onsite

About The Position

The Call Center Rep works in the Telecommunications department at Christian Hospital, providing call center services by assisting internal and external callers professionally and courteously. The role is part of an inbound call center and answers and directs calls for the hospital. The schedule is 24 hours per week, with rotating evening and overnight shifts, weekends, and a required holiday rotation.

Requirements

• High school diploma or GED.
• Less than 2 years of experience required.
• No supervisor experience required.

Nice To Haves

• 2–5 years of experience.

Responsibilities

• Answer and direct inquiries from patients, visitors, physicians, and staff to appropriate locations using an online database and printed directories.
• Answer incoming calls according to department guidelines.
• Provide paging service.
• Perform clerical duties and organize and maintain records.
• Provide exceptional customer service by answering, directing, and paging according to customer requests.

Benefits

• Medical, dental, vision, and life insurance, plus legal services, available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED