Answer Line Rep- PT Overnights

BJC HealthCare • St. Louis, MO

1d • Remote

About The Position

The Answer Line Representative is responsible for inbound and outbound communications with physicians, patients, and other customers, working with stakeholders across the BJC network. The role uses multiple systems and communication methods to share accurate, complete information and help coordinate patient care.

This is a remote, part-time opportunity for 28 hours per week. Employees must reside in the Greater St. Louis area. The shift is 12 a.m. to 8 a.m. Ideal candidates should be able to work holidays, overnights, and weekends. Previous healthcare experience is preferred. The position is benefits eligible.

Requirements

• High school diploma or GED.
• 2–5 years of experience.
• No supervisory experience required.

Nice To Haves

• Previous healthcare experience.
• Ability to work holidays, overnights, and weekends.

Responsibilities

• Manage a high volume of incoming calls from patients and healthcare facilities while providing exceptional customer service.
• Proactively follow up with physicians and patients regarding hospital visits.
• Ensure accurate and timely communications, act as a liaison for patients, medical staff, and providers, and follow communications through to resolution.
• Identify and address caller questions and concerns, resolve issues when possible, and route requests and messages to the appropriate providers and support staff.
• Enter data accurately in the electronic health record and maintain patient privacy and security in accordance with HIPAA, obtaining necessary information such as demographics and insurance details.

Benefits

• Medical, dental, vision, and life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED