Answer Line Rep (Evenings)

BJC HealthCare • St. Louis, MO

1d • Remote

About The Position

The Answer Line Rep manages inbound and outbound communications with physicians, patients, healthcare facilities, and other customers, working with stakeholders across the BJC network. The role uses multiple systems and communication methods to share accurate, complete information and support coordination of patient care. Responsibilities include handling a high volume of calls, following up about hospital visits, serving as a liaison, resolving or routing questions and requests, and maintaining accurate electronic health record data while protecting patient privacy under HIPAA. This is a remote, part-time position of 20 hours per week for candidates residing in the Greater St. Louis area. The listed shift is 4 p.m. to midnight; candidates should be able to work evenings, weekends, and holidays.

Requirements

• High school diploma or GED.
• 2–5 years of experience.
• Ability to work evenings, weekends, and holidays.
• Must reside in the Greater St. Louis area.

Nice To Haves

• Previous healthcare experience.

Responsibilities

• Manage a high volume of incoming calls from patients and healthcare facilities while providing exceptional customer service.
• Proactively follow up with physicians and patients regarding hospital visits.
• Ensure accurate and timely communication, serve as a liaison for patients, medical staff, and providers, and follow through to resolution.
• Identify and address caller questions and concerns, resolve issues when possible, and route requests and messages to the appropriate provider and support staff.
• Enter data accurately in the electronic health record and protect patient privacy and security as outlined by HIPAA, including obtaining necessary demographic and insurance information.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED