Parkside OB-GYN - Live Answer Representative

Tribe 513 • Greenville, SC

2d • Onsite

About The Position

The Live Answer Representative answers incoming phone lines for Tribe 513 divisions and provides compassionate, clear, high-quality customer service. The role helps callers feel connected and heard by listening with empathy, communicating information accurately, and supporting extraordinary patient care. The representative schedules appointments, answers informational questions, and connects callers with triage nurses and other departments.

The position requires independent follow-through as well as teamwork, sound judgment in situations that may not have an obvious answer, and the ability to stay organized and multitask during high call volume. Daily administrative work includes reviewing provider schedules, rescheduling appointments, sorting electronic faxes, and scanning and entering new-patient paperwork. The representative also attends team development meetings and trainings throughout the year, including quarterly team retreats.

Requirements

• High school diploma or GED.
• Comfort with computer skills and typing.
• Ability to sit at a computer terminal for long periods.
• Ability to be physically present at the workstation at the designated company office during the position's normal business hours.
• Ability to travel up to 10% of the time.
• Ability to lift up to 20 lbs.

Nice To Haves

• Customer service experience is preferred.

Responsibilities

• Answer incoming calls promptly, efficiently, and compassionately.
• Invite, connect with, and partner with patients to help provide extraordinary patient care.
• Schedule appointments, answer informational questions accurately, and connect callers with triage nurses and other departments.
• Multitask efficiently, especially during periods of high call volume.
• Complete daily administrative tasks, including reviewing provider schedules, rescheduling appointments, sorting electronic faxes, and scanning and entering new-patient paperwork.
• Attend team development meetings and trainings throughout the year, including quarterly team retreats.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED