Parkside OB-GYN - Live Answer Representative

Parkside Medical Group | The Onyx Group • Greenville, SC

3d

About The Position

The Live Answer Representative answers incoming phone lines for Tribe 513 divisions and provides callers with clear communication and exceptional customer service. The role helps patients and callers feel connected and heard by responding compassionately, answering questions accurately, scheduling appointments, and connecting callers with the triage nurse or other departments. It also includes administrative work such as reviewing provider schedules, rescheduling appointments, sorting electronic faxes, and scanning and entering new-patient paperwork. The representative attends team development meetings and trainings throughout the year, including quarterly team retreats, and performs other duties as assigned. The role calls for empathy, dependability, adaptability, sound judgment, multitasking, and a team-oriented approach.

Requirements

• High school diploma or GED.
• Comfort with computer skills and typing.
• Ability to sit at a computer terminal for long periods.
• Ability to be physically present at the workstation at the designated company office location during the position's normal business hours.
• Ability to travel up to 10% of the time.
• Ability to lift up to 20 pounds.

Nice To Haves

• Customer service experience is preferred.

Responsibilities

• Answer incoming calls promptly, efficiently, and compassionately.
• Invite, connect with, and partner with patients to help provide extraordinary patient care.
• Schedule appointments, answer informational questions accurately, and connect callers with the triage nurse and other departments.
• Multitask efficiently, especially during periods of high call volume.
• Complete daily administrative tasks, including reviewing provider schedules, rescheduling appointments, sorting electronic faxes, and scanning and entering new-patient paperwork.
• Attend team development meetings and trainings throughout the year, including quarterly team retreats.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED