About The Position

Provides patient care in an office setting and assists providers and staff in coordinating patient care. Serves as a primary liaison among patients, families, staff, and providers. Works both autonomously and collaboratively to support continuity of care, maintain clinical spaces and supplies, and carry out patient-care tasks. Responsibilities and working conditions may change as organizational needs evolve.

Requirements

  • High school diploma or GED.
  • Preferably at least 2 years of experience as a Certified Medical Assistant or Registered Medical Assistant; applicants without experience must provide two recommendations from faculty and/or an extern program.
  • Knowledge of approved medical abbreviations and correct English spelling.
  • Ability to work with non-cooperative patients, patients with psychosocial problems and needs, and patients with chronic or acute health problems.
  • Ability to adapt to various work assignments.
  • Good customer-service skills and exceptional telephone etiquette.
  • Ability to perform moderate physical activity, including potentially handling or lifting children or objects up to 50 pounds, and standing, sitting, or walking for more than four hours per day.
  • Ability to work in an environment with potential exposure to dangerous or infectious materials and follow extensive safety protocols.

Nice To Haves

  • Office experience preferred.
  • Previous computer experience is helpful.

Responsibilities

  • Communicate with clinical, clerical, and billing departments, providers, patients, and families to ensure continuity of care.
  • Communicate patients’ and families’ physical, mental, and emotional status through appropriate written and verbal communication.
  • Complete and maintain medical records and documentation accurately.
  • Perform telephone triage using approved protocols.
  • Provide general nursing care to patients.
  • Use acceptable time-management techniques.
  • Maintain exam rooms and the lab area; prepare, stock, and clean rooms; and maintain treatment supplies and equipment.
  • Administer and document medications, vaccines, and treatments.
  • Maintain skills and knowledge through reading, training, and structured in-services.
  • Attend scheduled clinical meetings.
  • Conduct oneself in accordance with the Tribe 513 employee manual and maintain strict confidentiality in compliance with HIPAA guidelines and regulations.
  • Maintain the lab area and lab processes for Parkside Pediatrics.
  • Coordinate scheduling of preventative well visits while performing patient rooming duties.
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