About The Position

The Medical Assistant (MA) supports physicians and other healthcare professionals by performing clinical and administrative tasks that promote efficient patient care in a fast-paced medical setting. The MA works closely with patients and functions under the direction of the Nurse Supervisor and/or Practice/Office Manager. The role includes collecting and recording vital signs and other relevant patient information, preparing patients and exam rooms, assisting with treatments, coordinating tests and follow-up care, and documenting treatment in the medical record. The MA anticipates patient needs and responds appropriately, keeping safety and patient experience central to care. The MA demonstrates the competency and skills needed to serve patients of all ages. The MA provides relationship-based, patient-centered care that reflects population-specific needs and cultural diversity; prepares patients for physician or APP visits; prepares rooms and equipment; carries out office-visit orders and responds to requests arising outside visits. The role may also support front-office operations, including check-in, check-out, and scheduling. The MA follows recognized clinical practice guidelines, applicable laws and regulations, and organizational policies and competencies. The position involves collaboration with providers, nurses, and clinical staff; participation in huddles, meetings, workgroups, quality improvement, and professional development; and may include precepting new team members, trainees, or students. The MA uses supplies responsibly, reports low inventory, may provide coverage for absences, vacations, and leave, and performs other assigned duties while complying with Wellstar policies, standards of work, and code of conduct.

Requirements

  • High school diploma or GED.
  • Medical assisting certificate.
  • Upon hire, current certification from one of the following: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA).
  • Required Basic Life Support certification: BLS, ARC-BLS, or BLS-I.
  • Ability to work quickly and efficiently to ensure patient comfort and satisfaction.
  • Ability to read, write, and speak English; basic computer skills.
  • Organized and attentive to detail.
  • Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

  • Experience in a physician practice setting.
  • At least one year of experience in the area or specialty for which the candidate is applying.

Responsibilities

  • Provide relationship-based, patient-centered care adapted to patients' population-specific characteristics and cultural diversity.
  • Collaborate with patients and, as appropriate, their significant others or families to support communication and comfort during care.
  • Prepare patients for visits with physicians and APPs.
  • Prepare rooms and equipment and assist physicians and APPs with patient treatment.
  • Carry out orders generated during office visits and respond to patient requests arising outside office visits.
  • Maintain patient safety and support patient comfort and satisfaction.
  • Record vital signs and other pertinent patient information and document treatment in the medical record.
  • Coordinate tests and follow-up care.
  • May assist with front-office functions such as check-in, check-out, scheduling, and other non-clinical duties.
  • Provide care in accordance with recognized clinical practice guidelines, applicable laws and regulations, and organizational policies and standards.
  • Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
  • Participate in daily huddles, staff meetings, workgroups, committees, quality improvement initiatives, and shared decision-making activities as applicable.
  • Complete initial and ongoing competency assessments and required mandatory and population-specific education.
  • Identify opportunities to improve care delivery and suggest solutions; reflect on performance and seek relevant training or mentorship.
  • Use material resources efficiently, minimize waste of medical supplies and medications, and alert supervisors or ordering staff when supplies are low.
  • May serve as a preceptor for onboarding or training new team members, trainees, or students.
  • May provide staffing coverage for absences, vacations, and leave.
  • Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.
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