Call Center Rep- Evenings

BJC HealthCare • St. Louis, MO

2d

About The Position

The Call Center Rep works in the Telecommunications department and provides call center services by assisting internal and external callers in a professional and courteous manner. The role supports patients, visitors, physicians, and staff by answering and directing inquiries and calls, providing paging services, and performing clerical duties. The position is scheduled for 40 hours per week, from 3:30 p.m. to 12:00 a.m., with one weekday off. It requires working every other weekend (Saturday and Sunday), mandatory overtime, and three major holidays per year. Training may take place on days, evenings, and overnights.

Requirements

• High school diploma or GED.
• Less than 2 years of experience.
• Must work every other weekend (Saturday and Sunday).
• Mandatory overtime is required.
• Work three major holidays per year.
• Must be able to train on days, evenings, and overnights.

Nice To Haves

• 2–5 years of experience.

Responsibilities

• Answer and direct inquiries from patients, visitors, physicians, and staff to appropriate locations using an online database and printed directories.
• Answer incoming calls according to department guidelines.
• Provide paging services.
• Perform clerical duties and organize and maintain records.
• Deliver exceptional customer service by consistently answering, directing, and paging according to customers’ requests.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED