Call Center Rep

V R Della Infotech • Kansas City, KS

1d • Onsite

About The Position

The Call Center Rep will work in a pharmacy-based call center for a mail-order pharmacy at the KU Corporate Southlake campus in Lenexa, Kansas. The role handles inbound and outbound calls about matters such as missing addresses, credit card payment issues, and health insurance issues. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. New employee orientation takes place Monday and Tuesday at the KU Hospital main campus and includes eight hours of non-billable orientation. The start date is November 30 and is not flexible because of training. Candidates must limit requests for time off in January; full weeks off cannot be accommodated. The facility is smoke-free. The 13-week contract may have the potential to become permanent.

Requirements

• At least one year of call center experience.
• Strong call etiquette and communication skills.
• Comfort communicating with patients.
• Ability to manage a high call volume.
• High school diploma or GED.
• New graduates are not accepted.

Nice To Haves

• Experience in a healthcare-related call center, such as health insurance, Medicaid, or Veterans Affairs.
• Experience with pharmaceutical systems; training can be provided.

Responsibilities

• Handle inbound and outbound calls for a mail-order pharmacy.
• Address caller issues involving missing addresses, credit card payments, and health insurance.
• Manage a high volume of calls while communicating professionally with patients.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED