Patient Services Rep- Call Center
About The Position
Western NC Community Health Services (WNCCHS), a Federally Qualified Health Center, is hiring a full-time, permanent Patient Services Representative for its call center at the Minnie Jones Health Center. The position is on-site and follows a Monday through Friday schedule, 40 hours per week. The health center is open Monday through Friday from 7:30 a.m. to 6 p.m. The Patient Services Representative provides phone coverage during business hours and assists patients with call routing, registration, eligibility verification, and general inquiries. The representative communicates with people from diverse backgrounds and ensures patients are treated sensitively and compassionately.
Requirements
- At least one year in a customer-facing role in any service-related industry.
- Sliding fee scale experience is required.
- High school diploma or equivalent required.
Nice To Haves
- Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA).
- At least one year in a medical office setting.
- Bilingual English/Spanish skills are highly desired.
Responsibilities
- Provide phone coverage during business hours.
- Assist patients with call routing, registration, and eligibility verification.
- Respond to general patient inquiries.
- Communicate sensitively and compassionately with people from diverse backgrounds.
Benefits
- No weekends or holiday work required.
- Free telehealth service for the employee and household.
- 403(b) retirement savings with match.
- Monthly staff meetings and training.
- Relias Learning Management System (LMS).
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
