Patient Service Rep / Call Center - Orthopedics

Cedars-Sinai Medical Center•Los Angeles, CA

About The Position

The Patient Service Rep supports patient relations and administrative operations for an orthopedic service. The role handles incoming calls and patient needs, schedules appointments, completes patient registration, collects payments and co-payments, and provides customer service while helping patients navigate services throughout Cedars Sinai Medical Network. It also maintains accurate patient demographic and insurance information, supports physician schedules, processes referrals and authorizations, and assists with patient care flow and CS-Link message pools. The position includes explaining policies and procedures, participating in team meetings, following infection prevention standards and department policies, and serving as a chaperone after completing required training when needed.

Requirements

Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

Nice To Haves

High school diploma or GED preferred.
Two years of experience working as a Patient Service Rep in an outpatient medical office setting.

Responsibilities

Intake, prioritize, and resolve calls and patient needs for a multi-specialty team while providing outstanding customer service.
Greet patients, help resolve or escalate patient issues, and support patient check-in and check-out.
Collect co-payments and other patient payments, provide receipts, and reconcile payments.
Verify and maintain accurate patient demographic and insurance information in CS-Link.
Schedule appointments and complete patient registration.
Assist with physician schedule management and identify opportunities for improvement.
Handle patient and provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Monitor personal workflow and identify opportunities for improvement.
Explain policies, procedures, and services to patients using administrative knowledge.
Participate in daily huddles and staff meetings.
Promote and practice infection prevention standards and follow department policies and procedures.
Assist as a chaperone when needed after completing required Chaperone Training.