Call Center Customer Service Rep

Cornell Scott - Hill Health Center • New Haven, CT

13d

About The Position

The Call Center Customer Service Representative takes incoming telephone calls in a timely manner and responds to caller inquiries in a friendly, helpful, and comprehensive manner. The representative maintains knowledge of and proficiency in the scheduling module of CS-HHC’s practice management system to schedule patient appointments efficiently, and remains familiar with CS-HHC’s Sliding Fee Program requirements and the health plans accepted by CS-HHC.

Requirements

• High school diploma or GED required.
• Excellent customer service skills and the ability to communicate effectively and confidentially.
• Excellent interpersonal, organizational, written, and verbal communication skills.
• Computer and data-entry skills required.
• Familiarity with Microsoft, the Internet, and email is necessary.
• Ability to multitask while maintaining a calm, organized demeanor.

Nice To Haves

• At least one year of office or medical experience preferred.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Greet patients and update demographic information in the computer system while treating patients and staff respectfully, courteously, and appropriately.
• Schedule patients into available Provider/Clinician appointment openings according to department procedures and guidelines.
• Verify insurance coverage in accordance with CS-HHC billing procedures and provide customers with product and service information.
• Answer phones and respond to customer requests.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on customer inquiries that are not immediately resolved.
• Complete call logs and reports.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED