Call Taker (Customer Service Rep)

Superior Air-Ground Ambulance•Worthington, OH

18h

About The Position

The Call Taker answers, screens, and directs calls for the company and helps customers arrange appropriate emergency, scheduled, specialty, and critical care medical transportation. The role determines transportation needs and level of patient care, communicates with multiple departments and EMS personnel, and provides information and assistance to resolve customer service inquiries. The employee may direct calls to the Flight desk and perform other duties as assigned. The position requires prolonged sitting, listening to radio traffic and push-to-talk communications, handling phone calls and chat messages, and typing. The employee should be able to work under stressful conditions. The work involves frequent verbal contact and working face to face with and around others, as well as regular use of office equipment.

Requirements

Map-reading skills.
Problem-solving skills.
Ability to multitask.
Effective communication skills.
EMD license.

Responsibilities

Answer, screen, and direct calls for the entire company.
Distinguish the need for emergency transportation.
Pre-arrange transportation for facilities and determine the level of care needed for patients.
Arrange specialty and critical care transportation.
Provide information and assistance for customer service inquiries.
Communicate with multiple departments and EMS personnel.
Provide supportive information to customers to help them arrange appropriate transportation.
Develop effective solutions for customer service issues.
Direct calls to the Flight desk as appropriate.
Perform other duties as assigned.