Call Center Rep- Rotating Night Shifts

BJC HealthCare • Saint Peters, MO

4d

About The Position

Barnes-Jewish Hospital (St. Peters) is hiring a full-time Call Center Operator to provide inbound call center services. The role assists internal and external callers professionally and courteously, answering and directing inquiries from patients, visitors, physicians, and staff, and providing paging and clerical support. Employees must be able to train and work across day, evening, and overnight shifts. Rotating night shifts and holiday rotation are required. The position is benefits-eligible and eligible for a shift differential.

Requirements

• High school diploma or GED.
• Less than 2 years of experience.
• No supervisor experience required.
• Must be able to train and work on day, evening, and overnight shifts.

Nice To Haves

• 2–5 years of experience.

Responsibilities

• Answer and direct inquiries from patients, visitors, physicians, and staff to appropriate locations using an online database and printed directories.
• Answer incoming calls according to department guidelines.
• Provide paging service.
• Perform clerical duties and organize and maintain records.
• Provide exceptional customer service by consistently answering, directing, and paging according to customer requests.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.
• Shift differential eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED