(PT) Call Center Associate

Atlantic Cape Community College•Mays Landing Campus, NJ

About The Position

The Call Center Associate serves as an initial intake associate, providing students and inquiries with appropriate information to support successful enrollment into college programs. The position reports to the Director of One Stop Enrollment & Recruitment and provides support to potential and current students through text messaging, email, and phone. This part-time role may require flexible scheduling, including evenings and weekends, and work at any Atlantic Cape location.

Requirements

High school diploma or GED.
Two years of customer service experience.
Excellent customer service skills.
Computer skills, including Microsoft Office products.
Ability to work independently and make sound decisions.
Excellent written and oral communication abilities.
Strong interpersonal, organizational, and communication skills.
Availability to work day, evening, or weekend hours as required.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Process admission applications and student documents, including high school transcripts, college transcripts, and chargeback requests.
Support potential and current students through the enrollment process by providing text messaging, email, and phone assistance.
Use online solutions such as customer relationship management (CRM) and enterprise resource planning (ERP) systems to support operations.
Help students with online accounts, including Self Service, Buccaneer Email, and Blackboard.
Assist students with scheduling virtual academic advising appointments when requested.
Ensure placement scores, SAT/ACT scores, or multiple-measure scores are submitted and recorded.
Respond to requests and refer students to institutional resources.
Scan and link incoming student records.
Assist with arrangements for outreach and Recruitment attendance at internal and external events.
Assist with the preparation, setup, and coordination of events.
Perform general office duties.
Assist as needed with logging unofficial transcripts.
Perform related duties as assigned.