Sales Associate - Call Center

OneMain Financial • Evansville, IN

4d

About The Position

At OneMain, Sales Associates are the initial contact for customers with a variety of financial needs. They listen to customers, understand their financial situations, and help identify appropriate OneMain products and services in a call center environment. The role requires strong knowledge of OneMain’s personal lending products and motivation to meet or exceed goals. Sales Associates work with new and previous customers seeking additional financing or insurance options.

Requirements

• High school diploma or GED.
• A sense of urgency in meeting or exceeding application processing goals.

Nice To Haves

• Two or more years of experience in inside sales, customer service, retail, or a call center environment.
• Basic understanding of credit or personal finance concepts.
• Bilingual Spanish/English skills.

Responsibilities

• Reach out to customers through outbound calls and respond to inbound calls from potential customers.
• Process applications for multiple personal lending products.
• Implement strategies to drive growth while providing exemplary customer service and working to exceed goals.
• Read and understand credit bureau reports and maintain knowledge of personal lending products.
• Stay aware of company policies and procedures and federal and state laws, and provide guidance to team members to support compliance.
• Actively market and sell OneMain lending products and services.
• Collaborate effectively within a team environment.

Benefits

• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including 4 floating holidays, prorated based on start date.
• Paid volunteer time of 3 days per year, prorated based on start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED