Retail Call Center Associate

Green Bay Packers, Inc. and its subsidiaries • Green Bay, WI

5d

About The Position

This position services the daily operations of the Green Bay Packers Pro Shop Ecommerce Division. The associate handles customer calls and orders, provides information about the Packers and Lambeau Field businesses, and supports order fulfillment and other retail operations as needed. The role requires flexible scheduling, including availability for home game weekends and special events. Hours may range from 8 to 35 per week based on individual availability and business needs, with shifts generally ranging from 7:45 a.m. to 8:00 p.m. and potentially varying with the Packers game schedule. Retail store shifts may also be needed.

Requirements

• Availability at least three days per week, including nights and weekends.
• Availability to work home game weekends and special events.
• Flexibility in scheduling.
• Ability to learn Magento and NCR CounterPoint operating systems.
• Comfort using designated computer applications, including Word and Excel.
• Ability to interact easily with customers and work within time limitations during busy periods.
• Good communication and organizational skills, and legible handwriting.
• Ability to work as part of a team to achieve Pro Shop goals.

Responsibilities

• Answer incoming calls professionally, take orders by phone, and assist customers with inquiries.
• Make customer courtesy calls through call-backs or referrals.
• Maintain knowledge of the Green Bay Packers and other Lambeau Field businesses, and awareness of current organizational events.
• Check in new merchandise and pick and pack orders when call volume is low.
• Process gift notes, scan pick sheets, fulfill gift cards, and perform other assigned duties.
• Assist the manager and supervisors with special projects as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed