Retail Call Center Associate

Green Bay Packers • Green Bay, WI

4d

About The Position

This position supports the daily operations of the Green Bay Packers Pro Shop Ecommerce Division. The associate answers incoming calls professionally, takes phone orders, assists customers with inquiries, and makes customer courtesy calls through callbacks or referrals. The role also involves learning and using Magento and NCR CounterPoint, handling merchandise and order-fulfillment tasks when call volume is low, and assisting with special projects. Scheduling is flexible and depends on individual availability and business needs; availability must be at least three days per week, including nights and weekends. Home game weekends and special events are required workdays, and retail store shifts may be needed. Hours may range from 8 to 35 per week, generally between 7:45 a.m. and 8:00 p.m., with variations due to the Packers game schedule. The position is supervised by the Pro Shop Manager, Assistant Managers, Coordinators, and Supervisor.

Requirements

• Availability at least three days per week, including nights and weekends.
• Availability to work home game weekends and special events.
• Flexibility in scheduling; hours depend on individual availability and business needs.
• Learn to use Magento and NCR CounterPoint operating systems.
• Comfort using designated computer applications, including Word and Excel.
• Ability to interact easily with customers and work within time limitations during busy periods.
• Good communication and organizational skills, and legible handwriting.
• Ability to work as part of a team to achieve Pro Shop goals.

Responsibilities

• Answer incoming calls at the Call Service Center professionally, take orders by phone, and assist customers with inquiries.
• Make customer courtesy calls through callbacks or referrals.
• Maintain knowledge of the Green Bay Packers and other Lambeau Field businesses, and awareness of current organizational events.
• Check in new merchandise and pick and pack orders when phone volume is low.
• Process gift notes, scan pick sheets, fulfill gift cards, and perform other assigned duties.
• Assist the manager and supervisors with special projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed