call center operator

Children's Wisconsin • Milwaukee, WI

3d

About The Position

The Call Center Operator (CCO) operates a variety of systems to support and coordinate incoming and outgoing calls, paging, alarms, and emergency response. The role serves as an essential link between callers and critical care, providing seamless, efficient, and caring communication 24/7.

Requirements

• High school graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• At least 1 year of customer service experience in a high-intensity, fast-paced environment.
• Strong communication skills and a clear, professional phone presence.
• Strong interpersonal abilities, including the capacity to interact effectively with the public across all levels, manage challenging interactions, and represent the organization professionally.
• Detail oriented and able to focus during high-pressure scenarios.

Responsibilities

• Respond to Automatic Call Distributor (ACD) calls, paging systems, emergency hotlines, and alarm devices; answer, connect, and direct calls and overhead announcements; and coordinate responses to emergency situations.
• Maintain current knowledge of Children’s Wisconsin policies and procedures and department Standards of Work through regular review of internal communications and attendance at relevant meetings.
• Facilitate timely communication among in-house and on-call personnel, patients, and caregivers using established schedules, contact lists, and safety protocols.
• Communicate department policies and procedures to callers, including patient families, management, and coworkers.
• Maintain and update records, including on-call schedules, directories, pager and PAS logs, repair reports, and incident documentation.
• Notify incoming shift personnel of pending issues at shift change.
• Maintain a clean, organized, and functional workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED