CALL CENTER OPERATOR
About The Position
The Call Center Operator answers calls and supports patients and providers by scheduling appointments and coordinating care across Family Practice, Pediatrics, and OB/GYN. The role also assists patients with portal registration, refill requests, and general questions; routes calls and takes messages; and provides personalized support. The operator maintains accurate patient information, complies with HIPAA requirements, and helps staff manage scheduling overflow and special patient needs. The position is based at CG Pediatrics in Casa Grande, Arizona. The schedule is 8 a.m.–5 p.m. Monday through Friday, with rotating Saturdays from 8 a.m.–12:30 p.m. Compensation is $16.50 per hour, with an opportunity for a bonus if call metrics are met or exceeded.
Requirements
- High school diploma or equivalent.
- Experience using multi-line phone systems.
- Computer literacy.
- Organized and able to thrive in a fast-paced environment.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Answer calls and schedule appointments.
- Coordinate care across Family Practice, Pediatrics, and OB/GYN.
- Assist patients with portal registration, refill requests, and general questions.
- Route calls and take messages.
- Provide personalized support to patients and providers.
- Ensure patient information is accurate and maintain HIPAA compliance.
- Support staff with scheduling overflow and special patient needs.
Benefits
- Two weeks of paid time off.
- 10 paid holidays.
- Sick time.
- Medical benefits, including HSA/FSA.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short- and long-term disability coverage.
- 403(b) retirement plan.
- Opportunity for a bonus if call metrics are met or exceeded.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
