Call Center Operator

Marvin • Warroad, MN

4d

About The Position

A Call Center Operator supports customers over the phone to ensure smooth transactions. The role answers customer questions, directs customers to the appropriate department or manager when needed, and uses sound judgment when handling complaints. The position also provides clerical support and backup assistance in other functional areas. The schedule is Monday through Friday.

Requirements

• Strong interpersonal skills, including the ability to analyze customer needs and respond quickly.
• Ability to work under pressure.
• Excellent verbal and written communication skills.
• Ability to multitask in an office setting.
• Ability to communicate clearly with customers in a cheerful and optimistic manner.
• Clerical and computer skills.

Responsibilities

• Answer, identify, and redirect calls from the support services call center.
• Provide clerical support to department supervisors.
• Maintain phone logs and the call center database.
• Review and forward customer contacts received through the website.
• Perform miscellaneous duties to help provide a premier Marvin experience with every customer contact.
• Handle warranty registration.
• Provide backup support in other functional areas.

Benefits

• Health insurance
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account
• Better Living Day, a paid day off
• Annual profit sharing
• Organized volunteer opportunities
• Brighter Days Fund financial support during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed