Call Center Operator
Marvin•Warroad, MN
•$19 - $22
About The Position
A Call Center Operator supports customers by phone to help ensure smooth transactions. The role answers customer questions, directs customers to the appropriate department or manager when needed, and uses sound judgment when handling complaints. The schedule is Monday through Friday.
Requirements
- Strong interpersonal skills, including the ability to analyze customer needs and respond quickly.
- Ability to work under pressure.
- Excellent verbal and written communication skills.
- Ability to multitask in an office setting.
- Ability to communicate clearly with customers in a cheerful and optimistic manner.
- Clerical and computer skills.
Responsibilities
- Answer, identify, and redirect calls from the support services call center.
- Provide clerical support to department supervisors.
- Maintain phone logs and the call center database.
- Review and forward customer contacts submitted through the website.
- Perform miscellaneous duties to help provide a premier Marvin experience with every customer contact.
- Handle warranty registration.
- Provide backup support in other functional areas.
Benefits
- Health insurance.
- Paid holidays.
- Paid parental leave.
- 401(k) retirement savings match.
- $300 annual wellbeing account.
- A paid Better Living Day off.
- Annual profit sharing.
- Organized volunteer opportunities through Giving at Marvin.
- Brighter Days Fund financial support during personal hardships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
